Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are seeking a Principal UX Designer to join the epocrates user experience team. As the leading medical reference and point-of-care app in the country, epocrates is dedicated to delivering cohesive end-to-end experiences. As a member of our user experience team, you will leverage a deep understanding of our users to craft exceptional designs that serve millions of healthcare providers.
Mission/Team
In this role, the Principal Designer will join the Enabling Capabilities team, tasked with defining and designing our product design system while exploring and innovating new capabilities. This designer will also play a key role in establishing best practices and enhancing design across our product teams, creating valuable and delightful experiences for our users.
A successful candidate should have:
Design Systems Experience: Knowledge of building and maintaining design systems at scale
UX and UI Project History: Proven success in completing various UX and UI projects while working with different teams
Method Flexibility: Comfort with both traditional and new ways to share ideas
Creative Thinking: Ability to bring fresh ideas and strong opinions to their work
Effective Communication: Skill in presenting ideas clearly and influencing others with user-centered design
Passion for Impact: Motivation to help epocrates support healthcare providers in making informed decisions
Strong Portfolio: Work samples that showcase strong aesthetic sensibility and visual design
Role
We are enhancing our platform's capabilities while preserving the core experience that has made epocrates a leader in medical references. The Principal UX Designer will play a vital role in our front-end systems teams by:
Leading design systems for both native and web technologies
Collaborating on special projects involving generative AI and other innovative technologies
Assisting engineering and product teams with new developments
Mentoring and supporting other designers
Position Summary:
Responsibilities may include, but are not limited to:
60% - Design execution (Primarily Individual Contributor)
Collaborate on expanding and organizing our multi-platform design system in Figma
Take ownership of designing various cross-platform features
Work on the UX design process to define and deliver effective designs
Partner with UX research to refine designs through testing and iteration
Collaborate with UX and Marketing to effectively communicate the platform's value to users and clients
Work with product, marketing, engineering, and medical information teams during the agile planning, design, and development process to ensure products align with design goals
Team up with the UX team to ensure product features meet quality standards in workflow, interaction design, microcopy, and accessibility
20% - Design strategy and planning
Work with the Director and Senior Manager to scope and define projects
Collaborate on establishing success criteria and metrics
Partner with product and engineering leads to set strategic direction for key product features across teams
Embrace feedback and engage in collaborative ideation sessions, integrating qualitative and quantitative data insights to form a well-informed perspective
Define and advocate for user experiences, particularly in relation to commercial advertising partner content
Present and communicate end-to-end designs to various departments and stakeholders, using storytelling to capturing feedback
Plan and facilitate problem identification sessions, offering multiple solutions
20% - Leadership & Coaching
Empower, energize, and support teams to achieve meaningful results
Mentor team members through guidance and design reviews
Collaborate with leadership from Product, Engineering, Commercial, Marketing, and Medical Information championing user experiences throughout the process
Offer a strong perspective on mentorship and lead as a principal contributor
Foster a collaborative environment for sharing ideas and feedback
Ensure best practices are maintained at every stage of the process
Education, Experience, & Skills Required
8+ years of experience in UX/Product Design within complex informational domains (Agency or In-House)
Experience collaborating with UX research teams to iteratively test and validate designs
Proficient in building and maintaining design systems, with a preference for Figma
Experience working with Design and Engineering teams on design system implementation
Skilled in designing across platforms (Responsive Web, Native iOS/Android)
Experience evaluating 3rd party vendors
Understanding of accessibility principles and a proven track record in delivering universal design
Excellent communication, presentation, and interpersonal skills
Ability to evangelize the importance of user-centered design
Strong visual aesthetic demonstrated in your portfolio
Collaborative team player with strong partnership skills
Experience with brand systems and collaboration with marketing communications is a plus
Experience in designing Artificial Intelligence (AI) solutions is a plus
Experience with editorial or community-driven projects is a plus.
Experience in healthcare, health tech, digital publishing, and/or online advertising is a plus
Behaviors & Abilities Required:
Foster a team environment with clear goals and roles, enabling members to contribute independently and effectively to create simple, effective, and elegant user interactions with products
Coach team members on work quality, execution, and behaviors that lead to team success, building a strong track record
Develop clear problem statements that help teams focus on key root causes while encouraging exploration
Communicate and inspire commitment to a vision and plan that aligns with the organization's mission and goals
Manage ambiguity and change effectively, making timely decisions based on available information, and encourage the team to take calculated risks through cost/benefit analysis of options
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.
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