Network Support Specialist

How will this role have an impact?

The Network Support Specialist will work with a team to supply support to clinicians working in various states over the phone.  This position will focus and prioritize pay questions that come into Network Support.

Logistics:  This role can be either remote or hybrid in Dallas area.
Reporting to:  Network Support - Provider Pay Supervisor

What will you do?

• Responsible for answering a high volume of inbound calls directly supporting our field-based providers seeking quick and efficient resolutions
• Respond to complex escalations regarding pay and other provider questions
• Responsible for answering calls in a timely manner and reducing the amount of missed calls resulting in voicemails
• Maintain a first-time-final mindset and minimizing call back for the same issues
• Collaborate internally with multiple stakeholder, including payroll and finance teams, to address and resolve issues
• Create and respond to tickets while ensuring tickets meet all SLA’s (service level agreements)
• Responsible for creating a positive experience for clinicians and members via telephonic and email communication methods
• Manage time effectively

We are looking for someone with:

• Minimum of 2 years successful work experience in a call center environment handling complex calls including resolutions, disputes and payment research
• Proven ability to prioritize and multitask
• Basic skills in MS Office
• Accurate data entry skills
• Ability to work overtime and on call
• Assist providers with additional directions and answer questions as needed
• Generate and close tickets for problems that arise
• High School Diploma or equivalent
• Fluently speak, read, and write English
• Good verbal and written communication skills

Working Conditions:

• Fast-paced environment
• Requires working at a desk to use a phone and computer
• Work effectively with frequent interruptions
• May require occasional overtime to meet project deadlines

The base salary hiring range for this position is $18.50 to $25.00. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.