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Care Advocate

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Tennessee (USA), United States

Offer summary

Qualifications:

Bachelor's degree or equivalent experience in healthcare, 3+ years of related experience in healthcare sales or customer service, Proficient with Microsoft Office applications, Knowledge of medical terminology and Medicare populations.

Key responsabilities:

Engage and support members throughout their care journey
Coordinate communication among care management staff

TailorCare Startup https://www.tailorcare.com/

11 - 50 Employees

See all jobs

Job description

About TailorCare + RecoveryOne

TailorCare is transforming the experience of specialty care by delivering deeply personalized, evidence-based solutions for joint, back, and muscle conditions. Our comprehensive care program ensures that each patient receives the right care at the right time, leveraging advanced predictive analytics, clinical expertise, and dedicated care navigation to guide them through their treatment journey.

With the acquisition of RecoveryOne, TailorCare now offers an even more robust, end-to-end musculoskeletal (MSK) solution that improves outcomes while reducing costs. RecoveryOne’s digital physical therapy platform and health coaching services complement TailorCare’s personalized, evidence-based approach to offer a seamless, patient-centered experience. Patients will benefit from advanced predictive data, clinical expertise, and a robust network of physical therapists--all designed to help them navigate the most effective treatment pathways, whether in-person or from the comfort of their homes. Together, we are redefining how MSK care is delivered.

TailorCare values diverse perspectives and is committed to fostering an inclusive, collaborative, and mission-driven culture. We are a remote-first company with a hybrid office in Nashville, focused on scaling a high-growth startup to improve the lives of those in pain.

About the Role

The Care Advocate role will engage and develop relationships with our members. This role focuses on proactive, best practices, consultation and improvement of quality care for members and / or their caregivers throughout the orthopedic healthcare continuum. The primary responsibility for member support includes the initial engagement, program overview, and coordination with our intake team. As a Care Advocate, you will act as a resource and advocate for members and their caregivers to ensure an optimal member experience. This position is also responsible for coordination and communication to members and other care management staff on the team to ensure consistent member care.

Schedule: Monday Through Friday - hours may be outside of 9-5pm EST

Primary Responsibilities

Responsible for learning the outreach model and adapting it to constantly changing patient interactions to meet business and patient needs
Conduct outreach to eligible patients and educate them on the value of the program
Provide a brief, accurate articulation of the patient value proposition
Demonstrate empathy and effectively engage patients, creating a personalized relationship-based connection built on trust and rapport
Utilize motivational interviewing tools to quickly and accurately anticipate and address patient barriers; personalize patient messaging concisely, within established time parameters, and in a way that resonates
Communicate effectively; understand and influence patient initiation and support processes
Identify innovative strategies to enroll patients into the program
Uses critical thinking skills to create outreach strategies that are designed to maximize patient awareness and registration into the program
Collaborate with providers, clinical staff, and community outreach programs when indicated
Perform other duties as assigned

Required Qualifications

Bachelor’s degree or equivalent experience in healthcare
3+ years of related experience in a sales, direct marketing or customer service capacity in the healthcare industry
Proficient computer skills, including Microsoft Word, Excel, Access and Outlook
Experience working with Medicare populations and basic understanding of Medicare Health Plans
Knowledge of medical terminology
Excellent verbal and written skills
Ability to interact productively with individuals and with multidisciplinary teams
Excellent organizational and prioritization skills

Preferred Qualifications

Previous experience in health coaching, patient support and/or engagement
Previous telephonic patient support environment experience, including use of an inbound/outbound call system, with seamless warm transfers
Previous experience with remote/telemedicine care delivery
Bilingual in English and Spanish language proficiency

What's In It For You

Meaningful work each day, we care deeply about our mission, our patients, and each-other.
Work from anywhere in the US that best fits your lifestyle, or, for those that enjoy an in-person environment, join teammates in our hybrid hub Nashville.
Rich PTO and holiday plans to ensure you have time away to rest and recharge.
We offer paid parental leave, support a healthy work-life integration, and offer work flexibility – we love to talk about our pets and families.
Medical, dental, vision, life, disability, wellness resources, and an employer HSA contribution all from Day 1.
We are committed to fair and equitable pay for all employees, and we help you achieve your future goals with an employer match 401k.
An inclusive workplace where you can lean on your teammates, offer candid feedback, and bring your true self to work each day.

TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.