Business Intelligence Support at EX Squared LATAM

Become an EXpert as a Business Intelligence Support

The main responsibility is managing tickets related to user requests and functional incidents on platforms managed by the IT Service team, ensuring efficient task follow-ups and project completion.

What you’ll need to be successful:

• Ticket Management: Resolving requests and issues on various company platforms according to IT Service policies.
• Project Execution: Meeting project deadlines set by the IT Service department.
• SLA Compliance: Adhering to Service Level Agreements.
• Training Management: Overseeing user training on systems managed by the IT team.

Competencies and Requirements

• Education: Minimum of eight semesters in Systems Engineering, Computer Science, or Telecommunications.
• Technical Skills:
  • Intermediate Excel proficiency
  • Basic SQL and MySQL knowledge
  • Familiarity with ITIL frameworks for IT service management
• Experience: At least one year in an N1 application support role.
• Other Skills: Strong customer service, teamwork, problem-solving, and proactive solution delivery.

About us: EX Squared LATAM is a premier solution provider of a broad range of outsourcing services, combining proven expertise in technology and project execution for companies searching for high-quality software development solutions. We specialize in delivering the best technical solution and enhancing that solution creatively by working closely with stakeholders to understand the business context.

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