Donor Care Specialist

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. 

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine! 

Shift Information: Tuesday - Saturday 3:00pm - 1130pm

Pay Information:  The salary for this position starts at $22.00/ hr. + Shift Differential (+$1.75 after 3pm, +$2.75 on weekends)

Responsibilities

1. Manage routine to moderately complex donor complication cases from the donation process by providing appropriate care for donors and asking probing questions to ensure facts of the case are known. Take appropriate and timely action in response to additional information provided by donors.

2. Provide timely, accurate and helpful answers to donors and staff regarding donor eligibility, complaints and concerns and manage cases to resolution and timely closure. Escalate difficult or sensitive questions as needed.

3. Perform medical director/designee review and quality review for donor complication cases to ensure quality and regulatory standards are maintained.

4. Investigate discrepancies in donor records. Correct, update and verify changes to donor records to ensure appropriate entry and confidential handling of donor data. Identify and control impacted suspect products resulting from changes. 

5. Monitor security to ensure only authorized personnel have access to confidential donor records.

6. Prepare reports regarding donor complication cases.

Scope

Work performed within a specialized discipline typically requiring a medical/scientific certification or licensure. Work under clear guidelines and supervision to perform tasks and resolve problems. Has regular contact with physicians, field staff and other internal and external customers.

Qualifications

Education: High School or equivalent with medical certification such as Registered Nurse (RN), Licensed Practical Nurse (LPN) or Medical Laboratory Professional (MT or MLT) required. Associate’s degree preferred.   

Experience: Minimum 1 year of experience in patient care, blood collections or patient testing or equivalent combination of education and related experience required.

Management Experience: N/A

Skills & Abilities: Excellent written and verbal skills and ability to probe donors to elicit a complete and accurate health history is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required. Ability to work on a team.

Travel: Some travel may be required.

*Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements

The duties are representative of the essential functions of the position.  Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Apply now!  Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
 

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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