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End User Technical Support Analyst

Remote: 
Full Remote

Offer summary

Qualifications:

Experience in Intelligrants software, Strong customer service skills.

Key responsabilities:

  • Assist users with Intelligrants usage
  • Work with program manager for user success

Navitas Partners, LLC logo
Navitas Partners, LLC SME http://www.navitassols.com
51 - 200 Employees
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Job description

Title: End User Technical Support Analyst
Location: Remote, LA
Duration: 8 months with the possibility of extension

Job Description:


The scope of the proposed services will include the following:

Assist the State in supportability of Intelligrants by staff during their use of Intelligrants for disaster recovery grants management based on complexity of use
Work with Application Program Manager to ensure end user success for Intelligrants
Work directly with end users for daily use of Intelligrants as requested

Expertise and/or relevant experience in the following areas are mandatory:
Experience in Intelligrants grant management software functionality
Good customer service in operational use of Intelligrants

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service

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