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Support Engineer

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Costa Rica

Offer summary

Qualifications:

3+ years of software development and/or support experience, Familiarity with React, Next.js, and Typescript, Strong written communication skills, Proficient in English.

Key responsabilities:

  • Monitor and manage alerting systems
  • Respond to system incidents and data issues

Oowlish logo
Oowlish Scaleup https://www.oowlish.com
51 - 200 Employees
About Oowlish
We are on a mission to give every company, no matter the size, the opportunity to innovate and help build a better future. Our Services: Dedicated Tech (full/partial) Squads: we create multi-disciplinary, remote (near-shore) Tech Squads that become part of your team. They adapt to your workflows and are trained on Agile methodologies to deliver continuous value. We believe that well-trained remote teams bring clients the opportunity to increase innovation output by accessing a greater / more diverse pool of talent, while reducing the cost of development. On-Demand Software Development: at our core, we are software developers excited about building digital products and solutions using the latest technologies and agile methodologies. We provide end-to-end capabilities to deliver on your technical requests. Product Management, Tech Architecture, Front / Back End Development, Devops & QA Ventures: We partner with entrepreneurs and organizations to invest and build from scratch new businesses. We co-design a desired Minimum Lovable Product to find product market fit and scale in a lean way. As startup founders ourselves, we love getting things from 0 to 1. We are End-To-End Innovation Enablers, helping your company unlock its full innovation potential.
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Job description

Join Our Team

Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team.

As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact.

We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.

Requirements:
  • Fluency in English is required for client interactions and team discussions
  • Highly effective, positive and empathic teammate 
  • 3+ years of software development and/or support experience 
  • Familiarity with React, Next.js, Nest.js, Typescript, Mocha, Jest, Node, Postgres, and more 
  • Strong written communication and documentation skills 
  • Strong leadership and ownership mentality.  Ability to work independently 


    • What You’ll Do:
  • Monitor and manage alerting systems, using DataDog and other tools 
  • Dig into Thrive applications, which are written in Next.js, Nest.js, React, Typescript, Mocha, Jest, Node, Postgres, and more 
  • Respond quickly to mitigate system incidents and data issues 
  • Fully document incident timelines 
  • Communicate regularly with stakeholders, as well as Product and Engineering 
  • Track and report on metrics and trends 
  • Identify and act on areas of improvement, in both product and process 
  • Help with technical improvement initiatives

    • Benefits & Perks:

    Home office;
    Flexible Hours
    Competitive compensation based on experience;
    Career plans to allow for extensive growth in the company;
    International Projects;
    Oowlish English Program (Technical and Conversational);
    Oowlish Fitness with Total Pass;
    Connecting You (Internet allowance);
    Anniversary bonus;
    Wedding gift;
    Pet adoption incentive;
    New baby Oowl bonus;
    Back to School bonus;
    Streaming Subscription;
    PTO Bonus;
    Games and Competitions;
    Enjoy your national Holidays.

    You can also apply here:

    Website: https://www.oowlish.com/work-with-us/
    LinkedIn: https://www.linkedin.com/company/oowlish/jobs/
    Instagram: https://www.instagram.com/oowlishtechnology/

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    #LI-ET1
    #LI-TT1
    #LI-JH1
    #LI-DP1
    #LI-LS1
    #LI-AB1
    #LI-KN1
    #LI-SR1
    #LI-JS1
    #LI-FZ1

    Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    TypeScriptNodes (Networking)PostgreSQLReact.js (Javascript Library)Technical SupportMocha (JavaScript Framework)Next.js (Javascript Library)Jest (JavaScript Testing Framework)DatadogSoftware Development

    Other Skills

    • Problem Solving
    • Teamwork
    • Communication
    • Leadership
    Are you interested?

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