Client Service Coordinator - Remote

Come join our team and make a difference!  

This is a remote position - must be located in CA, WA, OR, HI, CO

If you are a team player, goal oriented and passionate in making a difference then CSD is the place for you. 

CSD’s mission is to enable every individual to reach his or her full potential by providing programs that will develop new skills and concepts to maximize their ability to learn within their natural environments, and to empower families by providing supportive coaching and behavior management.  

Who we are: The Center for Social Dynamics (CSD) is an organization providing services to those with developmental delays, including autism, in the state of California, Oregon, Washington and Hawaii.  

CSD’s people and programs deliver personalized, professional, evidence-based behavioral and developmental services to each participant, and peace of mind to caregivers that their loved ones are in the right hands and are receiving the best possible care.  

What is a Client Service Coordinator?

Client Service Coordinators?(CSC)?are responsible for scheduling the direct treatment services of clients and Behavior Specialists. They serve as the primary liaison between clients and staff and are highly visible individuals within the organization. They are responsible for the complete management of the region assigned in terms of staffing the authorized hours for clients they’re assigned.? 

What your role is:

• Schedule clients with Behavior Specialists within ten business days  
• Schedule clients for all authorized hours  
• Schedule clients with a minimum of five hours within the first two weeks of treatment 
• Assigns substitute sessions for same day cancelations and vacations  
• Schedule Behavior Specialists with clients, utilizing at least 85% of their availability 
• Communicate staffing needs to the recruiting team  
• Modifies client and staff schedules in Central Reach  
• Updates calendars with new authorizations  
• Conducts availability audits for staff and clients every other month  
• Communicates with HR, Billing, Onboarding, Training, and Recruiting Departments  
• Remains in constant communication with the Regional Director to ensure all staffing needs are met 

What’s required from you?

• Excellent organization skills  
• Compassionate, supportive, and fun personality  
• Undergraduate degree is preferred  
• Experience in scheduling is preferred
• Knowledge of autism services is preferred  
• Knowledge of Excel is highly preferred  
• Able to travel to multiple worksites; reliable transportation needed (proof of valid driver’s license, current auto insurance identification card, and acceptable driving record per NIAC standards is required). Public transportation is an option 

What’s in it for you!

• Benefits package: Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account and Savings on additional voluntarily selected benefits 
• PTO, floating holidays, paid holidays 
• Pre-tax commuter benefits such as parking and transit 
• Monthly employee events 
• Evolve in a nice working atmosphere with a passionate team!  

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