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Technical Delivery Manager

Remote:

Full Remote

Work from:

India

Offer summary

Qualifications:

10-15 years of industry experience, Experience in enterprise SAAS delivery management, Knowledge of cloud environments, preferably AWS, Familiarity with agile methodologies.

Key responsabilities:

Manage end-to-end customer responsibilities
Oversee team projects and resource allocation

interface.ai Scaleup https://www.interface.ai

51 - 200 Employees

See all jobs

Job description

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

Role – Technical Delivery Manager

Shift timing – 1:30 PM to 10:30 PM

Do You Make the Cut?

Enterprise SAAS delivery managers

Should have 10 - 15 years of industry experience
Owns end-to-end customer responsibilities (both during and after implementation) for a virtual assistant solution implementation involving multiple customers and products/solutions.
Mentoring, coaching & managing team efficiency on all customer projects, internal projects & operational Needs
Managing all team projects with proper escalation matrix
Acting as an escalation point and managing customer deliverables
Resource allocation, team utilization, team productivity responsibility
Train and cross-train team members with requisite skills to ensure max productivity
Bring in process and tools to improve implementation efficiencies
Manages changes to project scope, project schedule using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance
Manage change execution from initiation to closure
Drive continuous automation and upgrade programs for customers
Develops communication plan — develop the communication plan with internally and external stakeholders
Lead, coach, and motivate project team members on a proactive basis
Well-versed in communication with US customers, demonstrating strong interpersonal and professional interaction skills.
Responsible for working with customer stakeholders to define scope,goals, deliverables, required resources, budget estimates, and timing.
Drive resolution to key decisions and actions needed
Manage Change Requests that arises during the implementation
Steer our customers towards standard solution setups leveraging Virtual assistant, AI best practices; clearly understand the need for customizations and the proposed solutions
Good track record of delivery of the Software Product/Platform/Application.
Working experience in any cloud environment, preferably (AWS).
Working experience on configuration management and build/release planning & management
Ability to learn quickly and stay current with new technologies.
Proven ability to collaborate broadly with a flexible, positive attitude and ability to get results.
Should be well versed in agile methodologies
Exposure to product implementation.
Researches and recommends opportunities to adopt new technologies. Analyzes the impact of implementing new technologies into the IT infrastructure. Proactively researches IT enterprise architecture best practices and methodologies and determines relevance to the Visitant IT and business organizations.
Exposure to debugging & resolving production issues
Good knowledge of APIs and application integrations.
Experience with Javascript related technologies like NodeJS.
Having participated in product building or having work experience in a startup company is of added advantage.

At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.