Growth & Retention Specialist

Wonderschool is harnessing the power of technology to provide comprehensive support to childcare providers operating out of their homes as well as in the government and non-profit sectors. Our products enable childcare providers to create high-quality environments and meet the demands of their business while also helping parents in need of childcare solutions through the creation of an accessible marketplace.

As a Growth & Retention Specialist at Wonderschool, you will play a crucial role in supporting childcare providers in growing and sustaining successful businesses. You will act as a business coach, guiding providers on best practices, financial sustainability, and operational efficiency while ensuring they maximize the benefits of the Wonderschool platform. You will proactively engage with at-risk providers to mitigate churn and address challenges that may impact their retention. Additionally, you will have the ability to navigate difficult conversations with providers who may be struggling, working diligently to understand their concerns and implement strategies to improve their experience. This role is also crucial in meeting our government contractual obligations and driving provider-driven revenue growth. The ideal candidate is highly motivated, goal-oriented, empathetic, and skilled at problem-solving. This role requires a proactive, entrepreneurial mindset and the ability to drive efficiencies and scalability within the team and department. The role is based in San Francisco, CA.

Responsibilities:

• Educate, persuade, and influence providers to leverage the Wonderschool platform to its fullest potential, even outside their comfort zones.
• Guide providers through growth and retention milestones, ensuring they have the tools and knowledge to sustain profitable businesses.
• Proactively engage with at-risk providers to understand their challenges, provide solutions, and mitigate churn.
• Conduct business coaching, including financial literacy training, basic P&L discussions, and profitability strategies.
• Build and maintain strong relationships with providers, fostering trust and demonstrating the value of Wonderschool’s tools and resources.
• Collaborate with Account Managers and cross-functional teams to drive provider success, iterate on best practices, and enhance retention strategies.
• Track and analyze provider engagement, identifying patterns and opportunities to improve satisfaction and business growth.
• Provide feedback to the product and engineering teams, ensuring provider needs are communicated for feature improvements and bug resolution.
• Meet and exceed growth and retention targets, ensuring providers remain engaged and successful on the platform.

Required Qualifications:

• 2+ years of experience in business coaching, customer success, training, sales, or a related role.
• Strong understanding of small business operations, financial principles, and sustainability strategies.
• Proven ability to have difficult conversations and problem-solve to retain customers.
• Metrics-driven and highly motivated to exceed performance goals.
• Entrepreneurial mindset: proactive in identifying opportunities for efficiency and scalability.
• Excellent communication skills, with the ability to break down complex concepts for a non-technical audience.
• Collaborative team player who thrives in a fast-paced environment.
• Understanding of the early childcare industry is a plus.
• Bilingual in Spanish is preferred but not required.

What We Offer:

• Health benefits offer 100% coverage for employee premiums and 80% for dependents.
• Wifi, Employee Wellness, and co-working space reimbursements offered to all employees.
• A flexible PTO plan, paid holidays, and mental wellness days.
• Highly competitive parental leave policies, eligible to qualified individuals after 6 months of employment.
• An autonomous workplace that prioritizes health and wellness to ensure our employees can produce their best work while achieving their personal and professional goals.
• A fully remote, but highly collaborative work environment with a variety of team bonding opportunities.

Wonderschool is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and talent.