Director, Global Payments - Settlements, Reconciliations and Payouts

Company : ABC Fitness Solutions

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

ABC Fitness is the #1 global fitness management platform, serving over 40 million members in over 100 countries. Our SaaS platform provides the most complete club and member management solution in the fitness industry, from revenue cycle management and insights that optimize performance to highly personalized member experiences. Our mission is to help our customers turn their fitness visions into reality.

THE TEAM:

Our Global Commerce and Payments operations teams manage over $12 billion in annual payments through our cloud-native commerce platform, purpose-built for the fitness industry. We offer extensive global coverage, powerful technology, intelligent billing, frictionless payment experiences, and unmatched risk and compliance controls. Clients include Planet Fitness, Anytime Fitness, Crunch, EOS Gyms, and thousands of trainers, boutique studios, and health clubs enabled through our platforms Ignite, Glofox, Trainerize, and Evo.

We partner with some of the leading payments, banks, and fintech companies to drive payments innovation, including Stripe, Worldpay, GoCardless, Amazon Pay, Workday, Avalara, Chargebee, Recurly, and card networks such as Visa and Mastercard.

THE ROLE:

As the Head of Settlement, Reconciliation, and Payouts, you will be responsible for driving a critical part of the commerce strategy, owning the day-to-day operations to ensure accurate collections and settlements across the platform, and delivering deposits, payouts, and revenue to ABC customers globally.

WHAT YOU’LL DO:    

• Build, operate and drive new automated settlement and reconciliation platform for all ABC billing, payments and collections globally
• Work with ABC card processing, bank and fintech partners to integrate payments data flows into the platform
• Engage professional services partners (Workday, TrinTech) and partner with Operations, Finance, Accounting, Treasury, Data & Analytics, and Engineering teams to optimize reconciliation platform and automate workflows
• Optimize data, rules, controls for improved match rates, financial close, exceptions handling and resolution
• Leverage platform to develop and monetize new service offerings including payouts, royalties, rebates, taxes, fees and value-added services
• Enable payout methods including Real-time payments (RTP), ACH, Same Day ACH, Open Banking and Wires
• Lead team of reconciliation, settlement and money movement specialists

WHAT YOU’LL NEED:

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years in a payment operations or financial product management role, or a general manager role at a Payments Processor, Merchant acquirer, Fintech or SaaS company
• Proven track record of building, launching and maintaining processing, settlement and reconciliations platforms, workflows and systems, setting a successful strategy and building highly impactful solutions
• Demonstrated experience partnering closely with data, engineers, finance, accounting, and external partners to build products and complex systems at scale
• Experience building and managing rules, processes and workflows for exceptions handling
• Ability to effectively communicate with and influence senior user-facing and partner-facing stakeholders.
• Strong written and verbal communication skills, with a knack for precise and concise articulation of user problems
• Analytical mindset, proven experience working cross-functionally to turn data insights into strategic decisions
• Ability to thrive in a dynamic and fast-paced environment with significant autonomy and responsibility
• Background delivering successfully on multi-quarter roadmaps and aligning diverse stakeholders to achieve shared goals
• Strong business acumen and comfort with complex ecosystem and platform-level problems
• Leadership experience managing a team of analysts and managers

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
• Medical/Dental/Vision coverage
• EAP – we get you help when you need it. Period.
• Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! – so many benefits we couldn’t even fit them all here!

(For US Postings only):

Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $128000 - $152000 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!