IT Trainee, Service Management

We are seeking an IT Trainee in Service Management position based in our Poznań Office. 

Ready to help build a better future for generations to come? 

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly.  At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.  

Join us and make a difference! 

Your future team 

You are about to become a vital part of the Service Portfolio Management Team, a tight-knit group that operates in both the UK and Poland. We consist of 5 friendly and open-minded professionals who genuinely enjoy working together to deliver value and professionalism in everything we do. As the Service Portfolio Management Team, we go beyond just numbers and data; we are people-focused and dedicated to ensuring the services we deliver to the Business are not only efficient but also highly valuable. We approach our work with a high degree of professionalism, adhering to best practices, and maintaining a global perspective. In a nutshell, the Service Portfolio Management Team is all about fostering relationships, delivering value, and maintaining excellence in a global context. We're excited to welcome you to our friendly and open-minded team, where every member's contribution is instrumental in achieving our shared goals. 

What you will be doing 

• Collecting and analyzing data related to our IT service portfolio. 

• Preparing reports on service performance, for internal quality assurance purposes and for reporting back to customer. 

• Based on requirements and existing data, building dashboards using PowerBI, to support data visualization and provide insight to relevant decision makers. 

• Maintaining and updating documentation related to service offerings, including service descriptions, pricing, and service level agreements (SLAs). 

• Supporting Service Portfolio Managers with calculating service fees and distributing fees to relevant reporting units as part of the service fee process. 

• Supporting and maintaining a dedicated Python application built to automate steps within the service fee process.   

What you bring 

We are in search of a passionate and driven student-assistant to become an integral part of our Service Portfolio Management team. If you have a genuine interest in the realm of IT service management and a strong desire to apply your skills while learning from seasoned professionals, this position offers a perfect fit for you. You will gain invaluable experience that will support your professional development. We're looking for someone who brings the following qualifications and qualities: 

• Current student status 

• English - intermediate 

• Availability min. 25h/week 

• Good analytical skills, ability to work in a team and independently 

• Strong calculation skills and attention to details 

• Proficiency with Power BI and Excel 

• Experience with Python

• Excellent Communication Skills 

• Problem-Solving Skills 

This student assistant role is an excellent opportunity for you to gain hands-on experience in IT service management and work alongside experienced professionals. 

We are committed to your growth and development in this role. If you are passionate about IT service management and meet the requirements outlined above, we encourage you to apply and be part of our Service Portfolio Management team. 

What we offer 

By joining our team, you become a part of the people-centric work environment of a Danish company. You will gain valuable experience in one of our teams which will be a good start in your professional life. 

Moreover, we offer to our interns: 

• team building events 

• flexible working hours 

• an office-first approach: option to work from home   

Also you will work in a modern office full of comfort zones and activity places in Nowy Rynek building, just a walking distance from the railway station and main Poznan universities located in the city center. We have prepared an onboarding programme for you. This will give you the perfect opportunity to learn the process details and connect with the new team – a close-knit group of people who are always ready to help each other out. 

It could be a great opportunity to start your professional career with ROCKWOOL!