Production Systems Engineer

Corra, a Publicis Sapient company, is the global commerce consultancy and SI that helps brands and organizations grow by evaluating, building, and optimizing their digital commerce ecosystems. 

As Publicis Sapient's Commerce Center of Excellence, we are not just strategic thinkers, accomplished engineers, and award-winning experience designers. We are also firm believers that outstanding customer experiences are the result of a perfect blend of flawless technology and beautiful, human-centered design. With 20+ years of experience in commerce technology, we understand that customer expectations are constantly evolving. That's why we've committed to building future-proof solutions and refining an agile execution process, ensuring our clients can achieve more with less. 

Winner of Great Places to Work, we offer exciting and challenging projects with industry leading companies, competitive health benefits, flexible work arrangements, ongoing career development, company outings, and many other bonuses. 

RESPONSIBILITIES 

• Assume ultimate accountability and ownership for your clients’ ecommerce production systems 

• Provide primary troubleshooting and hands on fixes for your clients’ critical support issues during US business hours 

• Work with Product Owner and Tech Lead on architecture and design for new features 

• Consult with clients and partners about technical solutions to common and recurring problems 

• Ensure that SLAs are met 

• Coordinate all support related efforts across a distributed team 

• Ensure security best practices are followed 

• Delegate and dispatch lower critical support issues to proper teams 

• Coordinate efforts with third parties 

• Provide reporting on key KPIs to clients and management 

REQUIREMENTS 

• Experience in PHP, HTML/CSS and/or JavaScript/Jquery 

• 2+ years Linux server administration 

• Relational database experience, MySQL preferred 

• Ecommerce experience 

• Prior experience with Jira, Confluence, and the Atlassian suite of tools 

• Magento Experience (Certification a big plus) 

• Strong understanding of SEO concepts 

• Experience with Analytics, Personalization and A/B Testing 

• Bachelor’s Degree in Computer Science or equivalent experience 

• Outstanding communications skills, both oral and written—no exceptions 

• Experience with design, implementation and customization of ecommerce retail systems is preferred 

• Strong command of: the software development life cycle (SDLC), online collaboration tools, mainstream project management software, budget management; schedule management for multi-person, cross functional teams; containing scope creep; change management/change order process 

• MS Office Suite proficiency required 

• Experience at working both independently and in a team-oriented, collaborative environment is essential 

• Must be able to quickly learn, understand and apply new technologies 

• Organized, detail-oriented 

• Ability to work on-call hours occasionally 
   
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