Claims Training and Development Facilitator

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Remote

Benefits to joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

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Key Responsibilities

• Facilitation / Development:
  • Facilitate instructor led (ILT) and virtual led training (VLT) for new and existing employees utilizing adult learning methodologies.
  • Facilitate topics in line with Leader’s Guide that lead to effective performance outcomes
  • Demonstrate effective facilitation skills so learners retain content and transfer skills on the job.
  • Demonstrate passion and enthusiasm to maintain a learning environment that encourage learner participation and engagement.
  • Assist in development and maintenance of training content as required.
• Monitor learner progress:
  • Identify gaps in learner performance based on observation and assessments.
  • Communicate issues and performance gaps to learner’s manager.
  • Mentor's junior teammates
• Evaluation:
  • Evaluate feedback and update training material on an ongoing basis as required.
  • Make recommendations for enhancements to content.
  • Identify and share ways to continuously improve the programs’ effectiveness.
  • Evaluates the effectiveness of training resources providing recommendations for improvement
• Consultation:
  • Build relationships and consult with Claim Managers and Quality and Compliance team to understand learning gaps and provide solutions.
  • Consults with various AORs to identify current operating procedures and clarify targeted objectives for training resources
• Co-ordinate training programs:
  • Provide administrative support to co-ordinate delivery of training courses and programs. 
  • • Develops and implements certification programming including testing and validation for performance initiatives
• Project Work:
  • Work with Instructional Designers to provide guidance and consultation for design and development of new programs.
  • Create small to medium learning solutions (e.g., job aids, presentations) to support team project goals.
  • Conducts organizational development initiatives designed to enhance staff performance and organizational efficiencies.

Experience

• Post-secondary education or equivalent work experience with a focus on Adult Education
• Minimum 3 years’ experience in handling Auto and/or Total Loss Claims
• Consistently demonstrate Leadership and ACG Behaviors
• Working knowledge with internal Allstate applications (Assist plus, Claims Center, PLUS, etc.)
• Strong organizational skills, time management with the ability to work in an agile environment and coordinate efficiently and effectively.
• Excellent presentation skills, with the ability to present articulately and confidently.
• Ability to adapt positively to constantly changing environment and willing to adopt new practices.
• Strong consulting, oral and verbal communication skills
• Proficient in Outlook/PowerPoint/Word/Excel/Forms
• Applied knowledge of learning software is an asset (i.e. MS Teams, SharePoint, Workday, Degreed, Kahoot)
• Able to self-motivate, work independently and collaboratively.
• Handle challenges and devise solutions.
• Bilingual in French is an asset.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.