French VIP Representative

Are you a French speaker ready to take your customer service career to VIP levels?

Emerald Zebra are partnering with an innovative service provider dedicated to delivering tech-oriented, high-quality services that empower client growth and success. As part of their continuous expansion, they're looking for a French-Speaking VIP Representative to join their team in Limassol and build lasting relationships with their top value customers.

This role offers a 4-day work schedule totaling 36 hours per week, with shifts running from 8:00 to 17:30 or 14:00 to 23:30. Enjoy a balanced work life rhythm with 4 days on and 3 days off.

What You'll Be Doing:

In this role, you'll become an integral part of the VIP team, managing relationships with high-value clients by:

• Handling queries, requests, and potential complaints via email and chat, ensuring a personal and premium customer experience.
• Monitoring daily customer activities, analyzing player behavior, and offering bonuses, gifts, and rewards aligned with business goals.
• Meeting SLAs for satisfaction, response time, and quality while contributing innovative ideas to enhance VIP processes.
• Maintaining a strong understanding of the industry to provide timely updates to VIP clients.
• Collaborating with account managers to handle escalations and deliver seamless service.

What You'll Bring

• Fluency in French and proficiency in English.
• Good knowledge of Microsoft Excel
• Very personable, sociable and enjoy talking to people from all walks of life
• Great organisation, relationship building, planning and prioritisation skills, with strong attention to detail
• Analytical mind and ability to manage promotional risk
• Self-starter with a positive, can-do attitude and good problem-solving skills
• Commitment to provide world-class service to valuable customers
• Available to work shifts & weekends (8:00 17:30, 13:45 23:15)

What's in It for You?

• Salary Range: 25,000 to 29,000 gross annually (based on experience).
• Work from home or anywhere for up to 5 weeks per year.
• Generous Benefits, including an annual loyalty award, annual performance bonus, group medical plan and food allowance.
• 500 annual allowance for training or self-improvement.
• Relocation Support
• Daily breakfast, Friday drinks, quarterly group events, and free transportation within Limassol.
• A Unique Company Culture, focused on employee well-being and a healthy work-life balance.

Apply now and take your career to the VIP level. Send your CV to Margarita Savva: margarita.savva@emeraldzebra.cy