We’re looking for an Account Representative to play a key role in managing customer relationships and delivering exceptional experiences across all touchpoints. In this role, you’ll own processes like quoting, order management, renewals, and invoicing while serving as the go-to resource for customers through phone, web chat, and email. You’ll work closely with customers to understand their needs, resolve issues, and ensure their success with Patch My PC.
If you’re passionate about building relationships, thrive in a customer-facing role, and have a proven track record of delivering results in a fast-paced environment, we’d love to hear from you!
Location:
This is a fully remote, work-from-home position. However, candidates must live and be authorized to work within Australia without employer sponsorship or transfer of sponsorship.
About Us:
Patch My PC is a dynamic, fully remote team committed to creating exceptional products that solve real-world problems and improve the lives of our customers, team members, and communities. If you align with our core values and are passionate about making a difference, we want to hear from you. We offer a fully remote work environment with flexible hours and a supportive team culture, providing opportunities for personal and professional growth in a collaborative and innovative setting.
Learn more about our core values here: https://patchmypc.com/values.
What We’re Looking For:
- 3+ years of experience in a customer-facing sales role.
- Experience in software sales, particularly B2B, or equivalent experience in processing orders, managing quotes, and handling customer communications.
- Strong negotiation and problem-solving skills.
- A proactive mindset focused on learning and continuous improvement.
- A willingness to embrace challenges and seek feedback for personal and professional growth.
- Exceptional written and verbal communication skills, with the ability to explain technical information clearly.
Responsibilities:
Customer Relationship Management:
- Act as the primary point of contact via phone, email, and web chat.
- Triage and respond to customer inquiries.
- Listen to customers and identify their needs.
Sales & Order Management:
- Guide customers from initial inquiry through the sales cycle.
- Prepare and manage quotes while negotiating pricing.
- Handle and/or escalate contract amendments.
- Process orders, renewals, and invoicing.
Issue Resolution:
- Identify and take ownership of issues to resolution.
- Handle complaints effectively.
- Escalate complex issues as needed.
Internal Collaboration & Teamwork:
- Collaborate with cross-functional customer-facing teams.
- Participate in team meetings and support colleagues.
Documentation:
- Proficiency in maintaining accurate customer data in CRM tools and using dashboards to track progress.
- Strong organizational skills, including prioritization, attention to detail, and multitasking.
Product Knowledge:
- Understand and communicate the value of Patch My PC products.
Additional Requirements:
- Ability to sit for prolonged periods and occasionally lift up to 20 pounds.
- Significant use of personal computer, phone, and general office equipment.
- Effective communication skills through reading, writing, and speaking.
- Proficient in collaboration and productivity tools, including Microsoft Office, Google Workspace, Microsoft Teams, Zoom, or similar platforms.
- Capability for tasks requiring fine motor skills, such as typing and data entry.
Reasonable accommodations can be made to enable individuals with disabilities to perform the job.
Position Details:
- Position Type: Full-Time / Exempt
- Travel: Some travel may be required.
Compensation:
- Competitive Base Salary: AUD 64,000 - AUD 78,000 based on experience and location.
What To Expect When Applying:
We believe in transparency about our process to ensure candidates know what to expect. The application process typically involves:
- A thorough screening process.
- Some roles may ask you to record a short video introducing yourself.
- Some roles may require a skills assessment.
- Most roles will include at least three interviews as part of the application process.
- A background check, followed by an offer.
Benefits:
- Health benefits (varies by location).
- Pension matching up to 10% (varies by location).
- Three months of paid parental leave.
- 25 paid time off days.
- Three days of volunteer leave.
- Tuition reimbursement up to *$5,250 a year.
- Sick leave.
- Gym membership or equipment reimbursement up to *$900 annually.
- Life insurance.
- Awesome technology to do your best work.
This will be converted based on the local currency exchange rate.
Learn more about our benefits here: https://patchmypc.com/careers#we-care.
Equal Opportunity Employer:
Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process. We encourage women, racial and ethnic minorities, individuals with disabilities, and veterans to apply.
To learn more about our commitment to diversity and inclusion, visit: https://patchmypc.com/careers.
Join Us!
If you’re enthusiastic, adaptable, and ready to take on new challenges in a fast-paced environment, Patch My PC is the place for you. Apply today and make a difference!
To learn more about our company, values, and benefits, visit https://patchmypc.com/careers.
We’ve included a variety of job titles and related keywords to help this role appear in searches for positions with partially overlapping skills in account management, sales, and customer success. These titles reflect common terms candidates use and ensure we connect with individuals who have transferable skills such as relationship building, communication, and sales operations.
Account Representative, Account Manager, Sales Representative, Account Executive, Sales Development Representative, Business Development Representative, Customer Success, Client Relationship Manager, Inside Sales Representative, Client Success Specialist, Customer Support Specialist, Key Account Specialist, Renewal Specialist, Sales Coordinator, Customer Engagement Specialist, Account Coordinator, Territory Sales Representative, Client Services Representative.
