This is a remote position.
Department: This role is within the Product Innovation Team and is part of the Professional Services department
Reports to: Head of Professional Services
Work arrangement: Because we are more interested in what you bring to our team than where you are located, you can work from anywhere. Travel throughout the UK and internationally will be required to enable team collaboration and customer visits
About Us
flydocs, a wholly owned subsidiary of Lufthansa Technik, is at the forefront of digital transformation in the aviation industry. As a global leader in asset management solutions and a key partner within the Digital Tech Ops Ecosystem, we empower airlines, lessors, and MROs to streamline operations, maintain compliance, and safeguard asset value. Our innovative digital and technical solutions revolutionize maintenance records and lifecycle management. At flydocs, our team thrives on tackling complex challenges with creativity, collaboration, and integrity, delivering exceptional value to our clients.
Role Overview
To strengthen our position at the forefront of this global market, we are seeking a skilled and experienced Implementation Project Manager work in a fascinating international environment and join our Professional Services team to drive customer success by ensuring seamless onboarding and implementation of our solutions, tailored to meet their unique operational needs. In this pivotal role, you will lead the onboarding and implementation process for flydocs' solutions, ensuring a seamless transition for our customers. Leveraging your project management expertise and industry knowledge, you will collaborate closely with Clients, Solutions Consultants, and internal teams to drive successful project delivery, from initial scoping through to go-live.
Our Implementation Project Managers are considered as tech-savvy experts, leveraging their practical industry experience to provide unparalleled guidance to our Airline and MRO customers. As the primary point of contact during the implementation phase, you will coordinate resources, manage timelines, and address any challenges to ensure a seamless onboarding process. This role is perfect for a highly organized, customer-focused professional with a passion for delivering exceptional results and driving operational success for our clients
Job Description
Enhancing Customer Experience (Customer Partner of Choice)
- Be an integral part of our customer’s journey from acquisition to going live with our products and services.
- Build trust and confidence with customers through effective onboarding practices.
- Support customers through change management as they integrate flydocs into their daily operations.
- Foster product champions within our customer base to drive adoption and advocacy.
- Help customers streamline their processes and achieve operational efficiencies.
Driving Business Success
- Deliver projects on time and within budget, ensuring profitability and meeting organizational goals.
- Adopt a continuous improvement mindset to enhance outcomes for both customers and the business.
- Take an entrepreneurial approach to problem-solving, identifying and implementing effective solutions.
Innovation Partner of Choice
- Collaborate with Product Managers to gather and provide feedback from clients on flydocs’ products and services.
- Partner with industry collaborators, such as M&E providers and aviation services providers, to deliver joint product offerings within a digital ecosystem.
- Work closely with the Product Team to accelerate go-to-market strategies for new solutions and enhancements.
People Partner of Choice
- Share your knowledge and expertise to help build and develop internal talent within flydocs.
Key Responsibilities
- Act as the primary point of contact for customers during the onboarding and implementation phases.
- Manage multiple projects simultaneously, ensuring successful delivery while maintaining customer satisfaction.
- Coordinate with cross-functional teams, including Solutions Consultants, Product, and Customer Success teams, to achieve project objectives.
- Define & Plan the scope and schedule of the customer's implementation project from Kick-Off to Go-Live.
- Develop and maintain detailed project plans, timelines, and budgets, proactively addressing any risks or issues.
- Conduct regular status updates and communicate progress to internal and external stakeholders.
- Provide training and support to customers to facilitate the successful adoption of flydocs solutions.
- Gather feedback from customers post-implementation to identify areas for improvement and drive enhancements.
Knowledge & Experience
Project Management Expertise: Proven experience in managing complex customer-facing projects, particularly in scheduling, scoping, and stakeholder analysis, with a strong track record of delivering on time and within budget. (Professional certifications such as PMP, PRINCE2, or Agile are a plus.)
Aviation Industry Knowledge:
Minimum of two years of practical experience in the aviation industry, with familiarity in aircraft maintenance processes, relevant regulations, and sector-specific challenges.
SaaS Implementation Experience:
Solid experience in project management, ideally involving SaaS product implementation and software integrations.
Digital Transformation Skills:
Expertise in software configuration, mobile device integration, API integrations, and data management to support digitalization through mobility, paperless operations, e-signatures, and system integrations.
Stakeholder & Change Management:
Proven ability to engage stakeholders at all levels, fostering alignment and buy-in during change management processes.
Analytical & Problem-Solving Skills
: Strong analytical mindset with a focus on continuous improvement and innovative problem-solving.
Aviation-Specific Digital Experience
: Experience with digital transformation projects in the aviation sector, particularly in regulatory compliance, maintenance records management, asset management platforms, or MRO-related fields.
Communication & Presentation Skills
: Exceptional communication and interpersonal skills, including the ability to confidently host workshops and lead customer meetings.
Collaboration & Teamwork:
Demonstrated ability to work collaboratively with teams, fostering direct and transparent two-way communication and feedback.
Autonomy & Adaptability:
Capacity to independently manage complex and evolving project conditions with resilience and flexibility.
Flexibility & Travel:
Willingness and ability to travel internationally as required. Services may be delivered onsite to customers or remotely via web sessions.
Why Join Us?
A vibrant company culture that values diversity, collaboration, and growth.
Flex Life: We are fully remote but offer options for collaborative workspaces when you need facetime with your teams across the organisation.
Generous Health Benefits: We have health cover through Vitality to keep you feeling your best.
Professional Development: Growth is part of our DNA, therefore we provide free access to a leading LMS portal as well as support you in accessing other formal options to invest in yourself.
Events & Team building: Feel #lifeatflydocs both virtually & onsite, with several events and workshops planned throughout the year.
Perks: We prefer to adapt to what works best for you. Some prefer additional holiday, others want to boost their pension contribution,
sponsorship for professional development or even just some extra cash. You choose how you want to BeFlex.
