This is a remote position.
Scope
Monday to Friday, 9am to 6pm Vancouver, BC Time with an hour unpaid break
Direct management of customer communications
Handle all aspects of invoice processing
Support both service-based and educational aspects of business
Maintain consistent communication with management
Responsibilities
Manage and respond to client emails and new inquiries
Handle customer support questions with clear communication
Process invoicing using Freshbooks and Stripe
Coordinate with management team
Support operations for both personal chef service and online certification program
Assist with content creation using Canva
Help manage Thinkific platform for online courses
Requirements
Excellent English communication skills (written and verbal)
Proficiency in Gmail and email management
Experience with Freshbooks and Stripe
Working knowledge of Canva and Thinkific (preferred)
Strong organizational and time management abilities
Self-motivated with ability to work independently
Problem-solving mindset
Available to work Monday-Friday, 9am-6pm PST
Auxiliary Outsourcing
Mass Markets
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Nestlé
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