Engineering Command Center Team Lead

Incident / Command Center Management: • Part of the team responsible for monitoring incidents that may trigger the ECC, by collaborating with various teams in Engineering, determining business impact, assessing risk and driving of incidents towards resolution • Coordinate with Firmwide Crisis Management Center (CMC) on incident / crisis response; Ensure seamless global / regional coverage and coordination • Assess and review the impact of the crisis event; drive the discussion of the recovery actions, including the recovery sequence and prioritization • Set up and host checkpoint calls for Engineering leadership and stakeholders. Publish regular status update communications via Email and collaboration tools • Assist senior Engineering leadership in decision making; Driver the discussion of mitigation steps and ensure roles and responsibilities are understood by various stakeholders • Assisting in writing and reviewing post-mortem reports related to the crisis event by collecting timeline, mitigation steps, root cause analysis and document follow-up action items • Assist in large scale crisis simulation exercises as per direction from business continuity planning teams. • Working with line managers of all functions cross Business Units to ensure the necessary ECC procedures are well defined and implemented. Ensure the standards and processes are globally consistent and reflect Americas, European, and Asia Pacific requirements. • Conduct training and assess the preparedness, infrastructure, and support functions dependency through tabletop drill/exercises • Responsible for applying risk framework and standards for ETO in the BCP/Crisis Process and ensure a process for maintaining operational stability is maintained