Experts Operations Manager

Description

Growthspace is looking for a highly motivated and detail-oriented Experts Operations Manager to take ownership of our expert community and ensure seamless operational execution. In this role, you will be the focal point for all expert-related processes, driving efficiency, scalability, and engagement. You’ll collaborate with cross-functional teams, optimize workflows, and implement best practices to enhance our expert network and its impact.

Responsibilities:

• Ensure all operations unit-wide initiatives are carried on in an appropriate, cost-effective way.
• Improve operational management systems, processes and best practices
• Formulate strategic and operational objectives in accordance with goals and targets
• Work in collaboration with interface teams
• Work with and serve Growthspace experts community goals
• Implement unit’s SaaS tools
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts as per each running initiative
• Perform quality controls and monitor production KPIs
• Find ways to increase the quality of customer service.

Requirements

• 4+ years of experience as an Operations Manager or similar role in a fast-growth companies
• Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with internal and external stakeholders.
• Previous experience in complex operations or organizations 
• Knowledge of organizational effectiveness and operations management
• Proven ability to build scalable and highly effective processes.
• Excellent English skills, both written and spoken (Native or mother-tongue level) - A must
• Experience in building training and onboarding programs
• Experience in facilitating webinars
• Experience from B2B, SaaS company – an advantage 
• Degree in Business, Operations Management, or related field