HPC Field Applications Engineer

Description

NextSilicon is a swiftly growing unicorn startup that is reimagining high-performance computing. Our pioneering coprocessor vastly accelerates supercomputers, driving them forward into a new generation. Our new software-defined hardware architecture enables HPC to fulfill its promise of breakthroughs in all fields of advanced research. 

At NextSilicon, everything we do is guided by three core values:

• Professionalism: We strive for exceptional results through professionalism and unwavering dedication to quality and performance. 
• Unity: Collaboration is key to success. That's why we foster a work environment where every employee can feel valued and heard. 
• Impact: We're passionate about developing technologies that make a meaningful impact on industries, communities, and individuals worldwide.

Join our customer success team as an HPC field applications engineer! We're seeking a highly skilled individual with a passion for customer engagement and the ability to identify system-level bugs, optimize HPC applications, drive new software features through direct customer engagement, and resolve client-facing issues.

In this dynamic role, you'll collaborate with highly distributed teams covering all aspects of product and business development. Operating at the forefront of computer science and scientific applications, you'll tackle challenges in diverse fields such as graph algorithms, sparse computations, weather prediction, and more. If you're passionate about science and technology, thrive on solving complex problems, and excel in a cutting-edge multi-disciplinary environment, join us and shape the future of high-performance computing!

Requirements

• Master's or higher degree in computer science, engineering, physics, or a related field; relevant experience in lieu of an advanced degree will be considered
• Proficiency in C, C++, and/or Fortran programming languages
• Experience with Linux/Unix operating systems and shell scripting for system administration and troubleshooting
• Understanding of standards-based parallel programming models and languages such as MPI, OpenMP, CUDA, or OpenACC
• Familiarity with HPC software stack components including LLVM compilers and toolchains, libraries, schedulers, and job submission systems (e.g., SLURM or PBS)
• Experience, or ability to gain experience, in developing training and documentation for end-users of HPC applications and systems, and providing technical support to resolve client-facing issues
• Knowledge of performance optimization techniques for parallel computing, including code profiling, tuning, and scaling
• Strong written and verbal communication skills for effective collaboration across multidisciplinary teams, both internally and externally 
• Capability to manage multiple tasks and priorities, meet deadlines, and adapt to changing requirements
• Ability to work remotely and independently in a fast-paced environment with minimal direct supervision
• Willingness to travel as necessary, ranging from monthly to quarterly

Responsibilities

• Assist the Business Development and Sales teams with pre-sale and post-sale calls, including technology tutorials and sales support 
• Provide hands-on interactions with customers on strategic programs, ensuring their technical needs are met
• Work as part of the Customer Success team to develop and deliver training sessions and workshops for customers on HPC applications and system usage
• Collaborate with the Business Development team in post-sales capacity, assisting with program management and ensuring customer satisfaction
• Maintain up-to-date knowledge of key software features and communicate effectively with customers to provide guidance and support
• Act as a liaison between internal teams, end-users, and relevant stakeholders to advocate for and fulfill customer needs, translating technical requirements into actionable software features
• Contribute to the development and upkeep of user documentation and support knowledge base
• Profile and identify bottlenecks in a diverse range of HPC applications across various architectures