Job description

Description

Silverfort is a cyber-security company that has developed a revolutionary identity protection platform. Our mission is to provide industry-leading Unified Identity Protection solutions for hybrid and multi-cloud environments. Using patented technology, Silverfort’s platform enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers.

Silverfort has been widely recognized as an industry innovator, being named “Best of MFA award” from Expert Insights, Microsoft Security 20/20 partner award, Homeland Security Award for Best Identity Access Management platform for its agentless secure authentication and zero trust platform by Astors.

As a Renewal Manager, you will be responsible for overseeing our customer account contracts for Silverfort’s APAC region. This includes communicating directly with customers, resellers, distributors, and internal colleagues to ensure the timely and accurate execution of customer renewals as well as helping our customers expand their Silverfort footprint. As part of our industry-leading organization, you will also be responsible for managing account-related tasks rooted in maximizing customer value and investment.

Responsibilities

Negotiate value-driven renewals and contract changes while ensuring a world-class customer experience
Utilize business development skills to execute product expansion opportunities in collaboration with Customer Success and Sales teams
Work collaboratively with customers, resellers, and internal stakeholders to grow accounts and drive incremental opportunities
Establish rapport and solid working relationships with your customers
Lead internal forecasting discussions and pipeline reviews
Contribute to the success of the company by providing feedback and influencing new processes and playbooks

Requirements

2+ years of Renewal experience in the Tech Industry
Possess sales or negotiation experience
Show clear communication skills with the ability to lead a conversation effectively
Are passionate about creating a great customer experience
Possess prioritization and organizational skills with attention to detail
Thrive in a dynamic and passionate environment
Invest in relationships with customers and colleagues
Seek to understand multiple perspectives in a situation
Contribute to a positive team environment

Required profile