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Accessibility Services Assistant

Remote: 
Full Remote
Contract: 
Salary: 
54 - 54K yearly

Offer summary

Qualifications:

Ability to read, write, and follow instructions, Experience in customer support or case management, No prior knowledge or specific skills required, Ability to assist with course content remediation.

Key responsabilities:

  • Perform routine telephone or customer surveys
  • Support students registered with Accessibility Services

University of Maryland Global Campus logo
University of Maryland Global Campus Education Large https://umgc.edu/
1001 - 5000 Employees
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Job description

Accessibility Services Assistant

Office of Student Accessibility

Contingent 1: Part Time (19 hours a week)

Location: Remote

Under direct supervision, performs any combination of rudimentary or unskilled tasks which typically require no previous knowledge, skills or experience or provides elementary support or assistance for unique projects or programs. Use of this job class may include but is not limited to assignments such as routine telephone or customer surveys, models, tutors, ticket takers, clerical assistants, delivery, or manual labor.

USE OF THIS JOB CLASS IS RESTRICTED TO TEMPORARY OR INTERMITTENT CONTRACTUAL WORK AS DEFINED BY THE INSTITUTION, WHICH CAN NOT BE ACCOMMODATED IN AN EXISTING JOB CLASS.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.

MINIMUM QUALIFICATIONS

  • Case management of pending students (calling students who started the process to register and follow up on documentation status, etc.)
  • Support for students registered with Accessibility Services with course content remediation requests
  • Backup on office phone coverage
  • Ability to read, write and follow instructions. Some positions may require demonstration of specific attributes or abilities to perform assigned work.

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

  • Time Off:  C1s that regularly work over 12 hours per week are eligible for limited sick and safe leave at the rate of 1 hour for every 30 hours worked, up to a maximum accrual of 40 hours in a calendar year.
  • Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. NOTE:  CI employees are not eligible for the State of Maryland subsidized rates.  CIs would be responsible for the total cost if enrolled.
  • Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance.
  • Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.

Hiring Rate:

$28.00

Required profile

Experience

Industry :
Education
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Time Management
  • Communication

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