Systems Administrator, Customer AI

About the Role

As a System Administrator, Customer AI you’ll fill a new and exciting role working across the entire customer organization! You’ll be tasked with overseeing and administering various AI-powered technology for Customer Success through feature implementation, continued maintenance, and future advancements. Tebra will look to you to align, drive, and build a streamlined and consistent AI vision across the enterprise while playing a vital role in ideation of future paths forward. Using your technology expertise, you will configure and customize this technology to support the goals and needs of our rapidly scaling business and the customers we serve. 

Your Area of Focus

• Programmatically design, develop, test, and iterate workflows in Forethought, Salesforce, Gainsight, NiceInContact, and other software used by the Customer Success organization
• Declaratively configure and administer AI-powered solutions to the Tebra Customer Operations
• Work with cross-functional teams to gather requirements and translate them into technical solution designs
• Articulate and demonstrate solutions to internal customers by providing sound recommendations and prescribed best practices
• Participate in design reviews and technical discussions with our technology partners and internal stakeholders
• Isolate, triage, and resolve bugs/issues
• Execute, manage, and assist in the development of AI technology roadmaps
• Identify opportunities to improve existing solutions, features, and functionality
• Play a key role in identifying emerging AI technology solutions that could align with Customer Success business needs or operational efficacies.
• Contribute! Bring creative and innovative solutions to the team 

Your Professional Qualifications

• Required: 3+ years of direct experience in technology administration, Salesforce Administration Experience/Certification or other CRM experience
• Required: Experience implementing & administering AI-powered tools for chat, IVR, and operations efficiency
• Nice-to-have: 1+ years of Forethought AI administration experience 
• General understanding of database concepts
• Experience in a fast-paced production environment on a CRM platform
• Administrator experience in a production environment 
• System integration experience and best practices
• Experience with solution designing operationally
• Comfortable with concepts and methodologies for effective AI technology adoption and scaling across various operations
• Troubleshooting and problem-solving skills
• Strong skills with attention to details
• Ability to work with ample autonomy 
• Versed in programmatic best practices for cross functional collaboration 
• Ability to identify systemic issues and make recommendations and implement for future improvements
• Additional duties as assigned by the management team

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our Values

Start with the Customer 

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial 

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits 

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

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