Implementation Manager

Are you ready to step up and be part of something important? Join Trackunit, as an Implementation Manager, and play an integral part in helping driving our customers success from start to finish! As the go-to person for end-to-end new customer implementation, you’ll coordinate with skilled cross-functional teams, ensuring our customers enjoy a seamless and exceptional experience every step of the way—all while delivering on time and meeting our goals. If you thrive on innovative projects and find bringing them to life rewarding, this is your opportunity to shine!

With locations in London, ON, Kitchener, ON and Oakbrook, IL we offer you a flexible setup with the possibility to work from one of our locations, or remotely from anywhere in Ontario or the United States. 

What’s in it for you?

• A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are evolving swiftly, so fasten your seat belt and prepare to be equipped for changes.
• We are focused on creating and contributing to an inclusive workplace. We practice what we preach by advocating for female leadership in our organisation and have an internal TIDE (Trackunit Inclusion, Diversity and Equity) community. Creating diversity in the construction industry is a long-term goal and we would be happy to have you support us work towards this company and industry initiative.
• Great development opportunities through training, coaching and mindfulness. We facilitate it through Impact Conversations, where we 1. together shape a learning path every quarter and 2. touch upon your impact on our triple focus; impacting yourself, impacting relations and impacting the organization/strategy.
• Flexibility and hybrid working is not just a cliche to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like in order for you to balance everything in your life.

Primary responsibilities:

• Develops and manages all phases of the implementation lifecycle, ensuring alignment with client expectations and organizational goals.
• Serves as the primary contact for customers during the implementation process, communicating and collaborating clearly.
• Identifies and addresses potential challenges or roadblocks promptly to minimize impact on project timelines.
• Escalates critical issues when necessary, collaborating with relevant teams to develop and implement effective solutions.
• Partners with cross-functional teams, including engineering, customer success, and sales, to ensure all team members are aligned to deliver seamless and successful implementations.
• Creates detailed and organized documentation for clients and internal teams, ensuring a smooth transition post-implementation.
• Defines, evaluates, and refines implementation processes to enhance efficiency, effectiveness, and customer satisfaction.
• Develops and implements innovative solutions and best practices to optimize project delivery and team performance.

Who are you ideally?

• 5+ years of professional experience in project management or a related field, experience in the construction or SaaS industry is preferred.
• Proficient project management and implementation skills, including the ability to allocate resources efficiently and prioritize tasks appropriately
• Consistent leadership abilities with strong collaboration and communication skills to foster teamwork and reach targets.
• Expertise in risk assessment and anticipatory development of mitigation strategies.
• A customer-centric mindset with a strong ability to align expectations and facilitate productive meetings across diverse stakeholder groups.
• Technical knowledge is an asset.

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply. 

Our hiring process

• Short introduction call with our People Business Partner.
• Virtual meet and greet with the Director of Implementation.
• Assignment-specific interview. We want you to get an insight into some of the work tasks related to the role, so you will be given a case to prepare after the initial screening interview. You will present the case to relevant colleagues from across Trackunit, who you’ll also work closely with in the job.
• Personality-based interview. You will be asked to fill out an online personality assessment using use Hogan prior to the interview. There is no correct answers and we are not trying to categorize you - the aim is a dialogue about the results and Trackunit’s culture, so you’ll get to know us better as well.
• If needed, throughout the process we will obtain references from former employers.
• Offer presentation and walk-through. We’re delighted to have you!

Coming Together To Connect Construction 

We’re committed to construction - one of the largest industries in the world. Over the past two decades, Trackunit has been pioneering technological progress within construction. Today, we are not only a leading IoT provider but a thought leader, supporting and driving the agenda for an entire industry on a global scale. We believe in taking a people approach in everything we do. Being human-centric is not restricted to our products – it’s a way of life at Trackunit. We’re proud to be a truly global team. Our colleagues get together in hubs spread across the globe, but we support the idea of working remotely and in environments that inspire you. Everything we do, we do it to eliminate downtime and build the most useful industry for the world. 

Read more on www.trackunit.com 

Trackunit provides accommodations for applicants with disabilities throughout the recruitment process. Candidates requiring accommodations during the recruitment process are asked to contact the People and Talent team. Information received regarding the accommodation needs of applicants will be addressed confidentially.