International Payroll Team Leader

Role Overview

The International Payroll Team Leader will be responsible for ensuring our clients receive exceptional service and support. The team lead will support their team of associates in all aspects of payroll, administration and client interactions and will also be responsible for coaching and developing their team to be client centric and add value to all interactions with our clients. Additionally, the role will facilitate communication, proactively identify issues, lead issue resolution, help complete root cause analysis after resolving issues and provide guidance and support to the wider team.

The role will also liaise between the internal groups working on current Payroll needs which impact clients. The Team Leader will have a passion for managing our delivery proactively to exceed our clients expectations whilst helping to build a high performing team.

Alongside the role the Team Leader will help support the Payroll Operations Managers to ensure we delight our clients and exceed their expectations within our global delivery.

Key duties of the role

The successful candidate will perform the following core duties:

• Line Management of a team of International Payroll Associates – performing all 121’s, performance appraisals and daily support/guidance
• Work closely with Payroll Operations Managers to oversee daily operations and deliverables, driving client delivery in accordance with KPI’s and SLA’s
• Investigate errors and support and coach the team to resolve their own issues where escalations occur
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
• Ability to lead and work with a team to deliver against client SLA’s and ensure we go above and beyond to showcase our value.
• Ability to interact and partner with clients and third parties towards a common goal,
• Collaborate with other departments on driving continuous improvements and contribute towards our team mission to ‘get things done’
• Attends leadership training and seminars and other professional development opportunities
• Take ownership of escalations, ensuring the clients feel we understand the priority and are working to resolve in a timely manner.
• Coach, develop and lead the payroll team to ensure we have a succession plan and retain our top talent within the team by ensuring our teams are engaged and supported.
• Assist the Payroll Operation Managers with the interview and selection of new team members.
• Recommend and help implement wholesale process improvements and by working with the Payroll Process Improvement specialist to propose and provide context to system enhancement initiatives
• Demonstrate leadership and outstanding verbal and written communications skills including the ability to effectively present and influence across multiple teams and levels within the organization

What are we looking for in you?

• Experience working in a payroll or ‘Business Process’ orientated environment is required.
• Experience of supervising/leading a team of people; providing support and coaching
• Proven experience in a client facing role
• Excellent time management and attention to detail
• Strong organisational and multi-tasking skills to independently meet deadlines
• Good communication and collaboration skills both written and verbally are essential
• Enthusiastic and eager to learn and develop own effectiveness
• Self-motivated, tenacious and resilient
• The ability to demonstrate analytical and problem-solving skills will prove incredibly beneficial to the candidate.
• Intermediate Excel skills are a requirement for this role.
• An individual with experience working in a controlled business environment, familiar if Data Security practices determined under ISAE 3402 and ISO 27001:2013.