Client Services Account Executive

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The Brown & Brown National Pharmacy Team (NPT) is made up of 200+ teammates from across Brown & Brown, including

pharmacists, client service representatives, actuaries, analysts, data engineers, developers, care team

coordinators and more. This position will be to support the Health Plan division within the Pharmacy Consulting Team.

The NPT brings together our industry-leading insights, intellectual capital, products, consulting and auditing capabilities to

better support Brown & Brown teammates and their customers in a more streamlined manner. In addition, the NPT supports direct Employer and Health Plan clients.

The NPT is built around four key capabilities:

• Pharmacy Benefit Manager RFP/Contract Negotiations

• Plan Design Strategy

• Clinical Strategy

• Due Diligence

Summary:

Work as an integral member of Health Plan Division within the Brown & Brown National Pharmacy Consulting Services team. Primary focus of this position is to directly support health plan clients with day-to-day needs and project requests. The Account Executive provides insight, guidance and recommendations to clients based on reviewing client reporting, industry trends, plan designs and more. In addition, the position supports Government Programs initiatives, along with a Government Programs subject matter expert, and requires knowledge of how to support Medicare Part D, Medicaid and Exchange lines of business. In addition this individual will lead or support special projects/programs that are requested by clients or the National Pharmacy Team.

Essential Duties and Functions:

• Manage day-to-day Brown & Brown responsibilities of assigned health plan Clients
• Deliver reporting to Clients on the agreed upon schedule or ad hoc as needed
• Create quarterly presentations and deliver the information to the Clients either through an on-site forum or via a conference call
• Use internal resources or experience to identify any strategic or process improvement opportunities for Clients
• Manage the assigned Client tasks and projects using the Brown & Brown  project management tool and coordinate with internal team members to fulfill client requests as well as deliver task/project log to client for review
• Participate in regularly scheduled Client conference calls and meetings as necessary
• Support PBM oversight initiatives, including performance guarantees and discount reconciliations
• Manage new PBM implementations, new programs and facilitate the resolution of PBM operational issues
• Manage and assist in coordinating PBM, Specialty Pharmacy and other pharmacy vendor RFPs or RFIs
• Managing other large project initiatives, as identified through the Client strategic planning sessions
• Support Clients with Government Programs including Medicare Part D, Medicaid and Exchange
• This position will include job duties that require risk designations for access to Electronic Protected Health Information (PHI) in the course of their job responsibilities
• Other duties as assigned

Competencies:

• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.  Makes good and timely decisions that propels our company forward
• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.  Creates an environment where teammates feel connected and energized
• Written and Oral communication—Communicate a concise message that resonates every time.  The individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills 
• Problem solving—Create innovative ways for our customers and our company to be successful.  The individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality 
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events  

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required

• 4-6 years’ experience in consulting prescription benefits, pharmacy health plan department role or Account Management for a PBM, etc.
• 1-3 years’ experience in government programs, e.g. Medicare Part D, Medicaid and Exchange
• Proficient Microsoft Office Suite skills, e.g. Word, Excel, PowerPoint, etc.
• Must be willing to travel up to 25% of the time for client meetings, internal meetings, sales meetings and/or conferences

Preferred

• Bachelor’s Degree  
• CPhT credentials

Physical Requirements Necessary on a Regular Basis:

Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.

Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.

Vision sufficient for use of a computer monitor.

Ability to sit at a desk 7-8 hours per day.

This job description is not meant to be an all-inclusive statement of the duties of the position listed above.  Other appropriate duties may be required from time to time.

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.