This role can be performed remotely anywhere within the Pacific and Mountain Time Zones of the United States.
As a Solutions Engineer Manager, you will lead a team of experienced Solutions Engineers (SEs) who are passionate about helping customers unlock the full potential of Fullstory. Reporting to the Director of Solutions Engineering, you will work closely with sales leadership across Growth, Commercial, and Enterprise segments to drive strategy, develop creative solutions, and architect long-term visions for our customers.
In this role, you will serve as a critical liaison between our customers, partners, and internal Product and Engineering teams. You will provide valuable feedback and contribute to internal projects that strengthen our competitive advantage and enhance our platform's capabilities. This is a high-impact role where you will foster a culture of excellence, build strong relationships with key stakeholders, and contribute to Fullstory's continued growth.
In a typical day, you might:
Mentor a team of 6 Solutions Engineers, and equip them with the knowledge, tools, and resources they need to effectively demonstrate Fullstory's value proposition.
Establish a strong relationship with sales leadership to develop account strategies, identify opportunities, and find creative solutions.
Develop and enable the team on compelling demos that showcase the value of the latest features and product offerings.
Cultivate strong relationships with customers, understanding their needs and aligning Fullstory's solutions with their objectives.
Work closely with Product and Engineering teams to provide feedback and contribute to the development of Fullstory's platform.
Here’s what we’re looking for:
5+ years of SaaS experience in solutions engineering, sales strategy, sales enablement, or a related field. Experience with behavioral data is a plus.
Proven experience in leading a team.
Excellent communication, presentation, and interpersonal skills.
Experience working with enterprise customers is preferred.
#LI-Remote #LI-BS1
Fullstory is on a mission to help technology leaders make better, more informed decisions by injecting behavioral data into their analytics stack. The company’s patented technology unlocks the power of quality behavioral data at scale by transforming every digital visit into actionable data and insights. With Fullstory, enterprises can get closer to their customers’ true sentiment and intentions to predict what they want, create personalized experiences, and drive conversion, loyalty, and revenue. Fullstory is headquartered in Atlanta, USA, with regional teams across North America, EMEA and APAC.
How we support you:
Fullstorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:
Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter.
Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.
Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.
Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.
Team events. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.
Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.
Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.
Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.
Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need.
Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!
If you may require reasonable accommodations to participate in our job application or interview process, please contact accommodations@fullstory.com. Requests for accommodations will be treated confidentially.
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