Match score not available

Customer Success Manager - HiEd, Parchment

Remote:

Full Remote

Contract:

Full time

Work from:

United States

Offer summary

Qualifications:

BA or BS - 4 year college degree, Passion for the education industry, Computer proficiency with MS Office and Salesforce.com, 2-4 years in management consulting or strategic account management.

Key responsabilities:

Cultivate exceptional member experience
Manage renewal and expansion opportunities for 100-500 accounts

Instructure Large http://www.instructure.com

1001 - 5000 Employees

See all jobs

Job description

As a Customer Success Manager at Parchment, all of your activities are focused on creating a phenomenal experience for the members within your territory. CSM’s provide strategic oversight for the management and utilization of our industry leading eTranscript SAAS technology by working with a cross-functional team of engineers, project managers, regulatory, legal, sales and marketing professionals. This is a position for a highly motivated, professional, and organized individual that is a true team player. Our rapid growth requires an individual who can manage priorities and reach assigned territory goals in an ever changing environment.

What you will do

Cultivate an exceptional member experience by exceeding your member’s expectations. This is achieved through conducting calls, emails, webinars, on-sites and regional events

Craft appropriate member strategies to build a deep rolodex of relationships at all levels in your member’s organization and across Parchment’s functions that you can leverage to achieve goals

Be an effective communicator through conducting dynamic and well-informed presentations; to include key results and deliver difficult messages to members.

Demonstrate a mastery of Parchment’s products and services, their capabilities and how they solve member business problems.

Manage all renewal and expansion opportunities for 100 -500 accounts. To include:

Timely renewal of existing members

Expanding the value of existing members through price increases, expansions, and lead generation

Effectively working cross-functionally with fellow Parchies

Representing Parchment products and services accurately to members

Quoting, negotiating, and closing contracts

Accurate forecasting

Developing and executing strategic customer engagement plans

Meeting quantitative revenue goals (renewals and expansions) and customer satisfaction goals

What you will need to know/have

BA or BS - 4 year college degree

Passion for the education industry

Excellent written and verbal communication skills

Presentation and public speaking ability

Computer proficiency with MS Office, Salesforce.com, and one SIS or ERP

Successful management of 100-500 member accounts concurrently with a book of business between $2M and $3M.

20-40% travel annually, with seasons of more travel than others.

Consistent attainment of 90% of quarterly/annual goals or greater.

Bonus points if you also have

Previous start-up and/or SaaS business model experience

Project management experience

MBA

Experience managing or selling into accounts within the education industry

Demonstrated successful Sales or Account Executive performance of at least 2 years.

Management consulting or strategic account management, of 2- 4 years

We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.

At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.

All Instructure employees are required to successfully pass a background check upon being hired.