Job description

USAirtours are a dynamic and forward-thinking organisation specialising in tailor-made travel services to the USA, Canada, Mexico, and the Caribbean.

Are you an experienced travel professional with a passion for crafting unique tailormade holiday experiences? Are you passionate about the areas we cover and thrive in a target-driven environment? If so, we want you to be part of our vibrant sales team!

Responsibilities:

Handle enquiries from travel agents via phone and email, providing expert guidance and support.
Create high-quality, tailor-made travel itineraries, ensuring the best match for the agent’s requirements.
Convert quotes into bookings while meeting or exceeding monthly sales targets.
Follow up on all quotes with calls and emails to maximise conversion rates.
Offer upgrades and ancillary services to enhance client packages.
Maintain clear and detailed notes for every quote and booking to ensure seamless service.
Adhere to trade policies, call structure guidelines, and quality control processes.
Attend training and coaching sessions to continuously improve knowledge and performance.

Requirements

Essential Experience

Previous in a similar tour operator role or in a retail travel agency with previous experience of selling tailormade holidays.
Proven ability to meet sales targets in a fast-paced environment.
Strong knowledge of USA travel destinations and products
Confident and friendly telephone manner with excellent customer service skills.
Ability to multitask, solve problems, and work well in a team

Desirable Experience

Previous use of Airline Reservation Systems (Galileo preferred).
Experience with Dolphin or similar booking systems.

Benefits

Competitive salary with uncapped commission (realistic OTE £30,000, although, high achievers earn over £40,000).
Generous Holiday Package: 28 days of paid holiday (including bank holidays), increasing to 33 days with long service.
An additional day off for your birthday.
Working from home
Flexible Annualised hours for work life balance
Workplace pension scheme
Company shares incentive plan
In house coaching programme
Comprehensive Training: Expert training to help you succeed in your role.
Financial, medical, and mental wellbeing programmes, including:
Employee Assistance Programme, including wellbeing support.
Mindfulness and meditation courses.
Regular online events
In-person company events (twice per year).
Access to qualified financial advisors
Pension hunter services
Virtual GP appointments
Yearly allowance for eye tests, dental additional therapies.
Shopping discounts
Discounts on personal holidays
Additional optional dental plan.
Familiarisation trips and incentives.