Job description

ABOUT US
Smith.ai has been making life easier and business better for small and medium-sized businesses since 2016. Using a “human + AI” approach, we handle inbound and outbound communication, qualifying leads, and optimizing customer funnels. Our small, fully-remote team spans the globe, with a culture that prioritizes user satisfaction and rapid iteration. (Our design and engineering teams are primarily based in Europe/CEST.) Our customers love us, and their feedback fuels our product development.

ABOUT THIS ROLE
As a Senior Product Manager, you will lead the development, launch, and enhancement of our product and internal tools, with a primary focus on growing our AI-first, human-in-the-loop Voice Assistant. (Recent example includes shaping, scoping, de-risking, and leading the development of a custom greeting feature, and creating and sharing video documentation of your work for internal and external audiences.) You’ll work in a fast-paced, high-growth environment, balancing user needs with business objectives. You'll be part of a small team, working collaboratively with the entire company. There is significant opportunity to contribute to our team culture and growth.

ABOUT YOU

You thrive in dynamic environments, bringing a strategic mindset and a bias for action. A systems thinker who communicates complex ideas effectively, you balance tactical execution with long-term vision.

Proactive communicator who works with minimal oversight
Comfortable navigating ambiguity and driving results
Curious about understanding problems and proactive in learning from others
Quick learner who treats challenges as opportunities
More focused on impactful progress than perfection

If you're a lone wolf who prefers isolation, this isn't the right fit. We need a collaborative, adaptable team player.

RESPONSIBILITIES

Drive Product Development: Own features from ideation through launch, managing requirements, scope, and timelines.
Shape the Roadmap: Collaborate with stakeholders to refine product vision and strategy.
Collaborate: In addition to working with the design and engineering teams, work closely with the founders, Product + Ops teams, customer support, and marketing to design and implement new products/features
Analyze Opportunities: Conduct business analysis to identify market trends, customer needs, and growth opportunities.
Learn: Understand the system, its strengths, recommend opportunities for improvement, but recognize when scope has increased
Prioritize Effectively: Optimize the product backlog by balancing dependencies, impact, and tradeoffs.
Document and contribute to process: ability to extrapolate successful processes, implement globally and support with documentation

EXPERIENCE

Must Have:

Fluent in English, comfortable having live video conversations and presenting/discussing work. The engineering team primarily speaks Spanish, but the rest of the org operates in English.
5-7+ years of product management experience, delivering user-focused solutions.
Experience in startups (Seed to Series B).
Successful team-based remote work environment experience (e.g., Slack, Teams)
Adept in project management and development tools (e.g., ClickUp, GitHub).
Proven success managing full product lifecycles, from shaping to shipping to improvement.
Ability to connect customer feedback to actionable and impactful product improvements

Nice to Have:

Product management experience within B2B Product-focused organizations
SaaS, AI/ML, or SMB-focused product experience.
An understanding of prompt engineering, RAG, and other AI mechanisms, or even more, experience training ML models.
Familiarity in Figma's FigJam or other shaping tools

HIRING PROCESS

We'll start with screening applications. From there, if it looks like there's a fit, we will have a 15-30 minute introductory call. That may lead to a live (virtual), 1-hour collaborative exercise, with no pre-work. If that meets our criteria, we'll then go on to a 45-60 minute interview with the hiring manager, followed by 60 minute interviews with the team, possibly in pairs (2 of us, 1 of you). And if that goes well, we'll present an offer.