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Customer Support Advisor (Remote in Ireland)

Remote: 
Full Remote
Contract: 
Full time
Salary: 
30 - 30K yearly
Experience: 
Junior (1-2 years)
Work from: 
Ireland

Offer summary

Qualifications:

High school diploma or equivalent, 1-2 years of customer service experience, Proficient in troubleshooting order and shipping issues, Familiarity with CRM systems.

Key responsabilities:

  • Resolve customer issues related to orders and shipping
  • Deliver premium customer service via chat, email, and phone

Otonomee logo
Otonomee Scaleup https://www.otonomee.com/
51 - 200 Employees
About Otonomee
Founded in 2020, Otonomee is one of the world’s first purpose built, remote first, outsourcing companies (BPO) who provides partner companies with outsourced sales and customer support solutions. We design, build and operate outsourced people and technology solutions for growing businesses. Our solutions help customers protect their brand as they grow their customer base, move into new markets and find efficiencies to support their growth. We leverage the benefits of a remote first model to attract talent from a wider talent pool and are achieving industry leading retention levels for our partners. Our services are available 24/7 in all European languages. We currently support partners operations in Ireland, the US, UK and across Europe.
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Job description

About The Role
We are looking for a Customer Support Advisor to join the team in Ireland. This is a permanent work from home position based in Ireland. 


Salary: 
The annual gross salary for this role is 30,000 euros.

Schedule
Candidates will need to be available to work Monday to Sunday covering 8 hour shifts between 12 pm to 12 am.

Our Partner:
This is an exciting opportunity for an experienced Customer Support Advisor. This is a permanent work from home position based in Ireland. 
 
Successful candidates will be supporting our amazing partner, Oura Health, makers of the renowned Oura Ring. The Oura Ring is a smart ring used by over 1 million people globally to track the likes of stress, illness detection, women’s health, heart rate and more. 
This is your chance to join a great global team across Europe and North America and power up your skills by tackling and troubleshooting complex issues. There will be huge opportunities for growth within this role and the opportunity to support global customers. 
  
What you'll be doing:
Customer Support: 
  • Resolve customer issues related to purchase, orders Resolve customer issues related to purchase, orders, shipping, and warranty with precision. 
  • Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues 
Customer Interaction: 
  • Deliver premium customer service through both chat, email and phone channels. 
  • Respond to inquiries, troubleshoot problems, and provide information with a focus on exceeding customer expectations. 
  • Exceptional verbal and written communication skills. Ability to articulate information clearly and concisely. 
Proactive Problem-Solving: 
  • Anticipate and address potential issues, preventing disruptions before they impact the customer experience. 
  • Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives. 
Product Knowledge: 
  • Maintain up-to-date knowledge of our products and services to effectively assist customers. 
  • Contribute to the creation and updating of knowledge base articles for internal and customer reference. 
Empathy and Communication: 
  • Demonstrate empathy and active listening skills during customer interactions. 
  • Communicate complex concepts in a clear and understandable manner. 
Quality Assurance: 
  • Adhere to established quality standards in all customer interactions. 
  • Participate in regular training sessions to stay abreast of industry developments and enhance skill sets. 

Our recruitment process: (3 stages) 
  • 30 min Teams interview with the Recruitment Team 
  • English written Language test  
  • 45 min Teams interview with the Hiring Team 

Your profile
About you:
  • Minimum Qualifications: 
  • High school diploma or equivalent 
  • Minimum of 1-2 years of proven experience in Customer service, with a focus on live interactions, in both chat and/or phone channels 
  • Have a growth, curious mindset and ability to adapt to changing policies and guidelines. 
  • Ability to work independently and collaboratively in a fast-paced environment. 
  • Proficient in troubleshooting order, shipping, and operational issues. 
  • Familiarity with CRM systems and knowledge base tools. 
  • Excellent written and verbal communication skills 
  • Possess a passion for delivering excellent customer service and a commitment to exceeding customer expectations. 
  • Demonstrate ability to handle challenging customer interactions with professionalism. 
Preferred Skills: 
  • Be the voice of the customer, advocate for an experience aligned with the brand. 
  • Possess a passion for delivering excellent customer service and a commitment to exceeding customer expectations. 
  • Demonstrate ability to handle challenging customer interactions with professionalism. 
  • Ability to collaborate with cross-functional teams and contribute to a positive team environment 
Why us?
What you get in return:
  • Fully Remote work based in Ireland 
  • An Oura Ring to use in your everyday life.  
  • A competitive salary 
  • Internet Allowance  
  • A Permanent Employment Contract 
  • Equipment provided 
  • Home office allowance  
  • A Buddy on joining  
  • Online Gym and Wellbeing Studio.   
  • The opportunity for professional growth.   
  • Fun company events and team outings.   
  • Autonomy and Responsibility 
Apply for this job
About us

Otonomee is a purpose built, fully remote BPO. Otonomee was founded in 2020, headquarted in Ireland, to provide a different offering in the BPO industry. Otonomee provides global premium customer support to innovative Brands in Healthtech, Fintech, E Commerce, SaaS & Facilities Management.

Otonomee’s Founders and Senior Leadership Team had experienced firsthand the challenges in the traditional BPO industry. The pandemic (i.e. the adoption of remote work as viable working model) created an opportunity to build a new, vibrant business that solved those challenges for team members and for clients.

By leveraging Otonomee’s remote working model, we provide premium Customer Experience with a high quality, flexible and entrepreneurial approach.  Our Clients’ share our commitment to great Customer Service by promoting a positive employee experience and sustainable & equitable future.

Otonomee is a purpose driven company and a Certified BCorp since 2023. This means that we are one of 9,000 companies globally verified to meet high standards of social and environmental performance, transparency, and accountability.

We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Product KnowledgeMicrosoft Dynamics CRM

Other Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Active Listening
  • Quality Assurance
  • Troubleshooting (Problem Solving)
  • Empathy
  • Collaboration
  • Teamwork
  • Adaptability
Are you interested?

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