Technical Support Engineer L2

Why does MWDN rock?

MWDN connects exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe. We aim to ensure our employees enjoy a rewarding and secure experience while collaborating with prestigious international clients.

Here’s what you can expect when you get employed by MWDN:

• Security first. We vet our clients to eliminate risks, ensuring reliability and timely payments for your hard work—no fraud or unforeseen events here!
• Career support. If a match isn't right, we're here for you. We actively assist our employees in finding new opportunities that fit their skills and aspirations.
• Legal assistance. We provide guidance on legal matters (e.g., opening and administering your private entrepreneur account, taxes, army enrollment, etc.).
• Professional development. We offer English courses and other engaging activities, including team-building events.

Why choose us? MWDN is ranked among the top 5 IT employers in our region by DOU, and we pride ourselves on our transparency and commitment to our team. Curious to learn more? Discover what our employees say about us in their DOU reviews: MWDN reviews.

What is your new project?

• Domain: Computer and network security
• Location: Israel
• Company size: 51-200 employees
• Founded in: 2009

What makes this project exciting?

Are you ready to join an innovative force in cybersecurity backed by one of the industry's biggest names? Our client, recently acquired by Check Point for $200 million, is on a mission to transform external risk management. 

Imagine being part of a team that uses cutting-edge technology to protect businesses from the most dangerous cyber threats out there—monitoring the dark web, pinpointing vulnerabilities, and preventing data breaches.

This is more than just a job; it’s an opportunity to make a real impact in the world of cybersecurity. The pace is fast, the challenges are thrilling, and the solutions are AI-driven, putting you at the forefront of real-time threat detection.

What’s more, with the support of a global powerhouse like Check Point, you'll have the stability, resources, and career growth opportunities that only come with being part of a leader in the cybersecurity field!

What makes you a great fit

• 3+ years of experience in Tier 2 or Tier 3 Technical Support
• Experience working with external customers
• Relevant experience and working in a Cloud & SaaS environments (AWS, Azure, GCP)
• Experience in troubleshooting and debugging distributed systems
• Experience writing scripts in Bash/Python
• High level of both spoken and written English - must
• A multitasker, hands-on problem-solver, and process oriented
• Fast learner and passionate about adopting new technologies
• A team player who is eager to learn new methods and develop themselves and their team
• Excellent troubleshooting and diagnosis capabilities

Will be a plus:

• Working knowledge in Linux environment
• Experience with the following technologies/tools: Kubernetes, Elasticsearch, Git, etc.
• Experience with monitoring and visualization tools (Kibana, Grafana, Prometheus, etc.)

Your day-to-day in this position

• Troubleshoot and fix technical issues on complex systems with a wide range of strategies and tools
• Establish, manage and lead support know-how, issue resolution capabilities and customer problem solving
• Collaborate closely with external Customers, and respond to customer tickets and escalations
• Work closely with various teams in the company, such as the development teams and the cyber team to make sure our company meets its ambitious goals

Why work with us?

• People-oriented management without bureaucracy
• The friendly climate inside the company is confirmed by the frequent comeback of previous employees
• Flexible working schedule
• 29 paid time off (18 working days per year, plus 11 days — all national holidays)
• 10 sick leave days
• Full financial and legal support for private entrepreneurs
• Free English classes with native speakers or with Ukrainian teachers (for your choice)
• Dedicated HR

Our next steps

✅ Intro call with a Recruiter — ✅ Client intro interview — ✅ Tech interview — ✅ HR client interview — ✅Reference check — ✅ Offer