Associate Director-Operation & Governance

Role & responsibilities
1.. Operational Strategy & Execution

• Develop, implement, and monitor strategic initiatives to improve operational efficiency and scalability.
• Design and optimize business workflows, tools, and processes to ensure seamless execution across departments.
• Collaborate with leadership to align operations with business goals.

2. Data Analysis & Insights

• Analyze Operation datasets to identify trends, bottlenecks, and opportunities for improvement.
• Create dashboards and reports to track KPIs and provide actionable insights to stakeholders.
• Lead forecasting, budgeting, and financial analysis for operational decision-making.

3. Cross-Functional Collaboration

• Partner with teams such as Practice, Sales & Marketing, Product, Finance, and HR to streamline operations.
• Act as a liaison between departments to facilitate effective communication and collaboration.
• Collate the MIS Reports, CxO decks, etc and aid to fine tune the same.

4. Continuous improvement

• Foster a culture of continuous improvement and accountability within the team.

5. Governance

• Govern Operation KPIs of Practice and other units
• Govern Financial metrics like Revenue forecasting, Cost savings Planning & Governance
• Progress tracking & reporting

Preferred candidate profile

A positive attitude with a flair for driving organization wide initiatives
• Awareness and some experience in working in the CIS & AEG environment
and the new tools/solutions in the industry
• AI skillsets, Statistical analysis and Tools related to statistical analysis,
• Power BI