Supervisor, Billing

Responsibilities

• Monitors the performance and compliance of reporting personnel and provides feedback via performance evaluations and disciplinary action when necessary.
• Provides updates to the team regarding changes in contracts/internal processes.
• Conducts staff meetings and updates personnel on company updates.
• Ensure achievement of productivity standards and adherence to regulations and standards of performance and accreditation.
• Acts as a resource to all personnel to resolve problems and answer questions regarding billing operations.
• Report to leadership of dashboard status, analytics, and billing trends
• Ensure the timeliness and accuracy of billing
• Meet quality assurance, benchmark standards, and maintain productivity levels as defined by management.
• Performs other duties as assigned

Qualifications

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)
• High school graduate or equivalent. Excellent interpersonal, organizational, communication and effective problem-solving skills are necessary.
• High school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment
• Experience in medical field and administrative record management
• Strong customer service background

Skills & Abilities

• Must have experience processing pharmacy claims
• Ability to communicate with patients, payors, outside agencies, and public through telephone, electronic and written correspondence.
• Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner.
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Knowledge of Home Infusion
• Knowledge of insurance policies and requirements
• Knowledge of medical billing practices and of billing reimbursement
• Maintain confidentiality and practice discretion and caution when handling sensitive information.
• Multi-task along with attention to detail
• Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management and deductive problem-solving skills
• Work independently and as part of a team
• Collections or medical billing experience with basic understanding of ICD9, CPT4, HCPCS, and medical terminology is preferred.
• Familiarity with third party payor guidelines and reimbursement practices and available financial resources for payment of balances due is beneficial
• Basic knowledge of Microsoft Office
• Knowledge of HCN 360, CPR+ and CareTend preferable
• Medicare knowledge of billing requirements specific to DMEMAC