Clinical Operations Manager (Dementia Care)

Clinical Operations Manager

If you got into healthcare to make a difference, you’re in the right place.  We’re looking for a values-driven, mission-focused, dynamic Clinical Operations Manager who is passionate about working with seniors (and their families), especially those navigating mental and behavioral health challenges. Someone who is searching for a workplace and culture that is as committed to them, as they are to their patients.  If that’s you, read on!

What’s Rippl?

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring mental healthcare to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we’re ready to take action. 

We’re reimagining what it feels like to experience a mental health challenge as a senior.  By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around mental and behavioral healthcare, both for seniors and their families and caregivers.  Helping them stay healthier, at home longer, and out of the ER.

Our Core Values 

At Rippl, we live and breathe a set of shared, core values that help us build the best team, guide how we work together, and best serve our patients, families and caregivers. 

If not Us, then Who?  Seniors need better mental health care NOW.   Our mission is urgent.  And, we’ve got the perfect team to take this on.  

Mission is our Middle Name  There is no more noble mission than caring for seniors with mental health challenges. We’ve set out to make a giant, lasting, transformational impact. 

Clinician Obsession  Our team members are our focus, our obsession. We listen and learn from, and with, our clinicians to find the right answers. When we care obsessively for our clinicians, our patients and families will get the care they deserve.

Moving Mountains  We see what we’re doing as a movement–a movement focused on solving one of the most important, most urgent challenges in healthcare for a really special group of people. 

Raising the bar, for everyone We are leveraging world class expertise to define a new standard of care. Partnering with the country’s leading academic institutions and geriatric clinicians, we are bringing clinical excellence to our seniors.

Join the movement 

We’re looking to find other changemakers who are ready to join our movement. Who believe serving seniors is their calling, their reason for jumping out of bed every day. Our ambition is to create a nirvana workplace for this tribe! And, most importantly, help them make a giant difference in the lives of their patients. Because, “if not us, then who?” 

The Role:

The Clinical Operations Manager will play a vital role in supporting the day-to-day operations of our care team services, ensuring efficient care delivery, achievement of operational KPIs/SLAs, and workforce management to meet Rippl’s organizational goals. Reporting to the Director, Clinical Operations, this role will contribute to scaling our services and driving operational efficiencies & effectiveness. 

Essential Functions: 

• Manage and optimize daily clinical operations, including scheduling, telehealth workflows, and care team resource allocation.
• Monitor metrics related to patient engagement and journey  from onboarding to ongoing visit cadence and work with a cross functional team to  reduce patient drop off across the patient journey. 
• Lead strategy and work plan to optimize workforce management and scheduling within the care team to achieve expected targets. Including, but not limited to, forecasting, workforce trends, and goal tracking. 
• Collaborate with clinical,  operations and technology teams to ensure seamless care delivery as clinical operations scales. .
• Provide feedback and collaborate with care team leaders on clinical staff to enhance performance and adherence to protocols to achieve expected targets. 
• Develop and implement standard operating procedures (SOPs) to streamline scheduling and optimize clinical team availability to engage with patients.
• Organize and maintain Center of Dementia Excellence shared drive space, including yearly SOP maintenance. 
• Lead or assist with special projects related to service expansion, technology implementation, or process redesign.
• Partner with cross-functional teams to scale care team operations into new geographies and care models ensuring the care team is ready to engage with the expected volume of patients.
• Analyze care team productivity data to inform decision-making and recommend improvements.
• Track patient level specific program requirements and work with the assigned individuals to ensure required tasks meet or exceed expected SLAs. 
• Report on operational performance to the Director, Clinical Operations, and leadership.

Qualifications:

• Bachelor’s degree in healthcare administration, business, or a related field
• 5+ years in healthcare operations, clinical management, or a similar role; telehealth and/or start-up experience is a strong plus.
• Strong organizational and problem-solving skills.
• Strong analytical skills including data analysis including forecasting, developing reporting requirements, and summary level presentation of data trends and actionable insights.  
• Ability to adapt in a fast-paced, high-growth environment.
• Excellent interpersonal and communication skills for team collaboration.
• Proficiency in telehealth platforms, electronic medical records (EMR) - Athena preferred, and operational software tools.
• Demonstrated knowledge of healthcare regulations and compliance standards.
• A team player with a positive attitude and a strong work ethic.
• Proactive and self-motivated, with a problem-solving mindset and a can-do attitude.
• Flexible and adaptable to changing business needs in a fast-paced environment.

What’s in it for you 

• Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility 
• Fast growth company with opportunities to take on more responsibility or develop into new roles
• Flexible work environment and the opportunity to work from home
• Competitive compensation 
• 401(k) plan with a healthy match 
• Equity in the form of stock options 
• Medical, Dental and Vision coverage for you and your family 
• Life insurance and Disability
• Generous Paid Time Off 

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Role: Range is $85,000 - $113,000, depending on experience

We are going to make some very big waves starting with a small Rippl - come join us!