Manager of CX Business Development Associates

Hi, I'm Amy, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Our Manager of CX Business Development Associates coaches and manages a team of CX Business Development Associates (BDAs).  They will lead by example, embracing a coach/player model to actively contribute to team success.  Our Manager of CX Business Development Associates guides their team in sourcing and generating net new sales opportunities, playing a pivotal role in expanding our processing leads within our key industries. 

We are looking for a who will:

• Team Leadership and Coaching: Inspire, train, and mentor a team of BDAs to excel in lead generation and prospecting activities. Provide regular feedback, coaching, and professional development to elevate team performance. Actively engage in prospecting and lead generation efforts alongside the team. Serve as a model for effective outreach, including email, phone, and social selling techniques. Support the hiring, onboarding, and training of new BDAs to build a high-performing team that aligns with company culture and growth objectives.

• Pipeline Management: Oversee the team’s sales pipeline, ensuring consistent flow and follow-up of qualified opportunities. Work closely with Sales and Marketing teams to align on campaign goals and sales targets.

• Performance Tracking and Reporting: Establish KPIs and metrics to measure success. Regularly track and report on team performance, identifying areas for improvement and implementing corrective actions when necessary.

• Collaboration with Sales and Marketing Teams: Work closely with sales leadership to ensure a smooth handoff of qualified leads to the sales team. Partner with marketing to provide feedback on lead quality and campaign effectiveness. Share your unique insights and perspectives within targeted industries and work with Sales and Marketing Teams to create compelling content, material, proposals, and sales presentations.

• Process Optimization: Develop, refine, and implement best practices for lead generation and qualification. Encourage the use of Salesforce and prospecting platforms (LinkedIn, LinkedIn Navigator, ZoomInfo, Salesloft) for optimal efficiency and effectiveness.

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in business, marketing, related field or equivalent experience

• 5+ years of experience in a sales or business development role

• At least 2 years in a leadership position managing a team of SDRs or BDAs

• Demonstrated success in lead generation, pipeline management, and meeting or exceeding sales targets

• Strong coaching abilities

• Excellent communication skills

• Understanding of sales development tools (e.g., Salesforce, LinkedIn, LinkedIn Navigator, ZoomInfo, Salesloft).

• Mindset of a proactive, hands-on leader with a passion for developing team members and leading by example.

• Ability to use a personal computer.  Proficiency with other Microsoft Office applications.

• Ability to read, write, speak and understand the English language in a business environment.

Our Guiding Principles

Impact

• Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

• Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

• Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits 

• Work from Home, in-office, or hybrid

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

View More Benefits  

• If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

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Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

This role is eligible for a bonus opportunity.

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