Implementation Specialist

Job Description: 

Implementation Specialist

4GL Solutions

Stouffville, ON

COMPANY

4GL Solutions is a software company specializing in the development and distribution of ERP software for Steel Service Centers throughout North America and internationally. The rapid growth of this company has led to a number of key positions opening up. We are seeking bright self-motivated individuals to fill these positions and become part of our team of experts.

POSITION

We are looking for an individual who would be able to implement our software as well as train end users in its functionality. This would also involve the maintenance of user documentation, implementation and training manuals. The successful applicant will spearhead this function and liaise with other departments in the company. We are focused on hiring individuals with business knowledge and excellent oral and written communication skills combined with client-friendly personality and client-service skills.

JOB RESPONSIBILITIES:

• Gain knowledge of our ERP application - Steel Manager III.
• Perform and document gap analysis (compare clients’ business procedures and software functionality)
• Provide support to business users and propose modifications and/or enhancements to existing applications to improve their functionality or address any issues that arise
• Work collaboratively with the clients’ management team to ensure their Operational System meets their on-going needs. Implement changes where agreed.
• Consulting and liaising with the development team regarding custom modifications required by client
• Consulting and liaising with the development team regarding bugs / potential software improvements
• Configure the application based on the clients’ needs.
• Streamlining and documenting implementation procedures.
• Conducting training courses to clients re: financial (Accounts Payable, Accounts Receivable, General Ledger, Cashbook), Purchasing, Sales, and Inventory modules.
• Stay current with system information, changes and updates.

JOB QUALIFICATIONS:

• Knowledge of all Business processes for a distribution or manufacturing facility
• Excellent Communication/presentation skills
• Prior experience installing ERP systems
• Knowledge of all Business processes for a distribution or manufacturing facility
• Excellent Communication/presentation skills
• Prior experience of installing ERP system
• Strong influencing and negotiating skills
• Strong knowledge of best business practices within all functional areas
• Strong Customer Focus with troubleshooting, customer service and communication skills.
• Exceptional telephone manner.
• Ability to travel and work at various sites.
• Experience with ERP/MRP applications.
• Skilled in producing technical documentation for software, installation procedures and checklists.
• Steel Industry knowledge is required
• French language skills is a plus

Business Unit: 

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Number of Openings Available: 

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.