Senior Software Resolution Engineer
This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE is looking for a senior-level Software Engineering Resolution Engineer to join our Level 3 Global Service HPC team.
As a Software Engineering Resolution Engineer you will provide support for high performance computing cluster management on a variety of supercomputer and cluster-based products. The focus for this position is tracking, communicating, troubleshooting, testing issues/fixes, analyzing Linux and performance issues tied to the HPE Performance Cluster Manager (HPCM) software and tools.
Responsibilities:
Provide technical support for customer reported issues escalated to level 3 support.
Analyze, troubleshoot, reproduce, isolate, and resolve customer issues.
Log bugs and feature requests when appropriate to work with development to provide solutions for customer issues.
Facilitate high quality communication with customers.
Work with various HPE teams, including but not limited to, HPE Level 2 support, Publications, Training, Support Planning, Testing and Development.
Provides guidance and mentoring to less experienced staff members.
Provide knowledge articles and documentation via customer portal.
Document and communicate throughout the whole process of working on an issue until closure.
Education and Experience Required:
Bachelor or Master’s degree in Computer Science, Engineering, or related field/discipline.
Typically, 6 years + of technical experience, ideally in an HPC-related area.
Knowledge and Skills:
Strong Linux knowledge and Linux administration skills and experience.
Strong analytical and problem-solving skills.
Strong knowledge of IT infrastructure monitoring and tools, such as Kafka, OpenSearch, Logstash, Timescaledb, VictoriaMetrics, Flow, Grafana, and Prometheus.
Linux cluster management experience is very desirable.
Familiarity with SQL and databases such as Postgres.
Familiarity with bash, python, and Perl.
Strong knowledge of network booting protocols.
Strong knowledge of TCP/IP networking.
Familiarity with High-Speed Network (HSN) fabrics.
Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at management levels.
Good communication skills, internally within HPE and externally with customers, both verbal and written
Ability to gather data, perform analysis, reproduce, resolve, or escalate, and see issues through to closure.
Ability to multi-task and prioritize, switching between working several issues at once.
Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team.
Job Conditions:
Rotation of on-call duties with other staff to provide 24x7 coverage.
Ability to provide after-hours support work, as required.
Occasional travel for training or to assist with installations or support remote systems.
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
EngineeringJob Level:
TCP_04
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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