FURTHER is the leading AI-powered Sales & Marketing platform for senior living and healthcare organizations. Our next-gen suite of website engagement and AI sales assistants streamline the buying process for prospects and automate repetitive tasks for sales teams, driving higher conversion rates and increased NOI. Our unique blend of groundbreaking technology and deep industry expertise have made us the most widely adopted AI toolset in the market, used by over 5,500 communities to generate over $2.8 billion.
FURTHER is seeking a proactive and solution-driven Technical Implementation Manager to pioneer a role central to onboarding and implementation success. As a key player in our customer journey, you will partner with Account Executives (AEs) to support SMB and Mid-Market customers, combining technical expertise with exceptional project management skills to deliver seamless onboarding experiences.
What sets FURTHER apart is our unique pre-sales onboarding process. You’ll engage with customers early to understand their unique needs, craft tailored solutions, and ensure technical readiness. From integrating APIs and configuring tools, to training and troubleshooting, you’ll guide customers through the technical stand-up process and ensure their success during the critical trial period.
This role demands a customer-centric approach, the ability to juggle multiple priorities, and a passion for delivering outstanding results. You’ll be the trusted advisor and technical expert for both customers and our sales team, helping to identify challenges, propose tailored solutions, and demonstrate the full value of FURTHER’s technology.
Technical Implementation and Onboarding
Partner with AEs to support SMB and Mid-Market customers with technical setup, including API integrations, tool design, and chatbot configurations.
Lead the technical stand-up process, ensuring seamless data mapping between FURTHER’s CRM and customer systems.
Manage onboarding activities, including platform training, QA testing, and web solution adjustments to meet customer requirements.
Collaborate with support teams to troubleshoot and resolve technical issues efficiently.
Trial Management and Performance Monitoring
Oversee 2-3 month customer trials, tracking key performance indicators such as engagement, lead generation, and tool activation.
Set markers of success for each trial, ensuring all tools are activated and optimized within the trial period.
Monitor and analyze trial performance data, identifying trends and opportunities to improve outcomes.
Communicate recommendations and insights to sales teams and customers, explaining the “why” behind performance metrics.
Value Recognition and Customer Success
Drive value recognition by ensuring customers activate and experience the full potential of FURTHER’s tools during the trial period.
Provide clear, actionable recommendations to improve customer engagement and platform adoption.
Actively push sales teams with insights and strategies to improve trial success and conversions.
At least 5+ years of experience in technical implementations or customer-facing implementation roles.
Prior experience implementing B2B SaaS software for customer sizes ranging from small-medium businesses to enterprise level.
Excellent project management skills, with the ability to manage multiple priorities, stakeholders, and deadlines simultaneously.
Exceptional communication and presentation skills, with the ability to convey complex technical concepts to non-technical audiences effectively.
Customer-centric mindset, with a passion for delivering exceptional customer experiences and driving long-term value.
Collaborative attitude, with the ability to work cross-functionally and build relationships with internal and external stakeholders.
Results-oriented mindset, with a track record of driving successful outcomes and exceeding customer expectations.
Ability to make quick and strategic decisions taking into account both high-level, business priorities as well as tactical, day-to-day operational needs.
You don’t have to be proficient at coding, but you will need to have some experience with HTML. CSS, Rust APIs, Zapier and basic scripting
Experience servicing a vertical-specific product
Experience working in an early stage (seed, Series A) software startup
Familiarity with Senior Living, Healthcare, or Real Estate industries.
Experience working in a fully remote work environment.
Our openings span more than one career level. The target salary for this role is $160K USD OTE.
$130K Base
$30K Bonus
The provided salary depends on many factors, such as work experience and transferable skills, business needs and impact, and market demands.
Comprehensive benefits package, including health insurance, retirement plans, and more.
Opportunities for professional development and career advancement.
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
FURTHER is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. FURTHER considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. FURTHER is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
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