Technical Consultant

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities.

Role Description:

Technical Consultant will work within the Delivery environment organising and overseeing all customer based IT implementations, developing quality processes and documentation for installation to satisfy the customer and business requirements.
They will work within the Service environment organising and overseeing all customer
based IT activities, developing quality processes for finding and resolving incidents
and problems to meet defined Service Level Agreements to satisfy the customer and
business requirements.

Responsibilities:

• To act on a consultancy basis for completing any pre-sales requirements. These may include but are not limited to: -
  • Review customers existing infrastructure
  • Platform sizing and design.
  • Match to contractual performance, availability, etc.
  • Documentation requirements and development, e.g. Environmental reports, solutions
  design, etc.
  • To work within the delivery environment completing required customer based IT
  implementation project work. This may include but is not limited to: -
  • Work with hardware suppliers to manage, configure and implement the appropriate
  solutions on site.
  • Configure hardware maintenance plans.
  • Design, agree and implement remote access capabilities.
  • Agree backup, virus protection, etc policies with clients
  • Documentation requirements and development, e.g. Server build and configuration
  audits, disaster recovery, support handover, etc.
  • To act on a consultancy basis with the project delivery/management team for
  technical issues.
  • Take part in application deployments/migrations, usually scripted or partially scripted,
  for various CliniSys products and modules including ICE, WinPath Enterprise and
  WinPath V5 etc.
  • Carry out or assist with database installations, including Oracle (via pre-configured
  templates) and MSSQL.
  • To work within the Service environment organising and overseeing all
  customerbased IT activities. This may include but is not limited to: -
  • Assist with / review / management of network infrastructure issues including network
  design and configuration.
  • Assist with / review / management of hardware platform issues including SAN/Cluster
  configuration
  • Assist with / review / management of general infrastructure issues including
  networking, backups, VMWare/Hyper V, OS issues etc.
  • Processes review regarding handover and support of implemented platforms
  including remote monitoring tools for server hardware support.
  • Participate in strategy for deployment of applications.
  • Participate in improvements for proactive approach with regards to support
  methodology and processes.
  • Pre-emptive checks.
  • To act on a consultancy basis with all internal teams to aid with all site-related
  technical issues and incidents.
  • To ensure relevant technical documentation is completed/updated for all internal
  teams and customers as required.
  • To understand, comply and develop with customer and CliniSys procedures, working
  practices and directives in a timely manner.
  • To understand our Customers’ short and long term strategies, advise and assist with
  CliniSys products to facilitate these needs.
  • To have a basic understanding of the core functions of Pathology products and that
  of general disciplines.
  • To fully understand the service CliniSys has been engaged to deliver in line with
  contractual and other customer expectations.
  • To develop and maintain rapport with end users by displaying a detailed
  understanding of their IT environment and Pathology issues/pressures.

Knowledge, Skills and Abilities:

• Strong Technical background, ideally:
  • Virtualisation (VMWare / HyperV),Server installation and Maintenance, Windows
  Domain Knowledge.
  • Clustering, NLB, High availability, Basic Networking knowledge, IIS.
  • Some exposure to Oracle RAC / DataGuard, Oracle on Windows and MSSQL would
  be useful.
  • Exposure to iSCSI storage or Fibre Channel storage.
  • Microsoft AZURE deployment:- ADO / ADO Repo - Boards - WIKI / Deployment
  Pipelines / Power shell / Power shell desired state / YAML.