Messaging Specialist (India)

Job Description:

WEAVE is looking for amazing customer support agents for our India Team. We are headquartered in Lehi-Utah, United States and are expanding our teams in India.
The role is full time, you can work 100% remote from any location in India. Our priority is to get the best people onboard, other things being flexible!

We are seeking a dedicated and detail-oriented 10DLC Registration Specialist to join our team. This role is pivotal in ensuring the successful onboarding of our customers by managing 10DLC registration rejections and overcoming brand registration challenges. As a member of a small team reporting to the Porting Team Lead, you will play a critical role in enabling our customers to utilize all Weave functionalities seamlessly.

Reports to: Porting Team Lead
Location: 100 % (work from home)
Timing: US SHIFT i.e  40 hours per week (7:3O PM IST TO 4:30AM IST Flexible) 

What you will do at Weave:

• 10DLC Resubmissions: Manage and resubmit 10DLC rejections effectively.

• Customer Communication: Notify customers about their 10DLC rejections, provide guidance on overcoming these issues, and verify business documentation provided by customers. 

• Process Improvement: Develop innovative strategies to streamline the 10DLC rejection management process.

• Collaboration: Work closely with internal teams, including onboarding project managers, engineering, and other support staff, to ensure alignment and successful customer onboarding.
  

What you will need to accomplish the job (minimum qualifications)

1. Accurate and detail oriented

2. Excellent communication skills 

   • Proficiency in email communication with customers

   • Proficiency in chat communication with customers and internal stakeholders

3. Organization savvy

4. Manages complexity

5. Ability to take ownership of task and processes

6. Collaborative 
   

What will make us love you (preferred qualifications)

• 1 year of relevant experience in customer service, data entry, or equivalent

• 12th, graduation, or equivalent

• Basic hardware knowledge and troubleshooting experience

What you will love about us

• Medical benefits cover General Insurance/Accidental/Term

• Sodexo Zeta meal card - Rs 2200/month

• Reimbursement for phone, internet and gym

• Flexible PTO and work schedules (Over & above Casual/ Paid Leaves)

• Parental PTO- best in the industry!

• Weave’s in-house coaching initiative

• We believe in diversity and inclusion! Join one of our Peer Resource Groups.

• People, not Employees Culture

Weave is an equal opportunity employer that is committed to diversity and inclusion. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.