Customer Service Agent-Temporary contract (Full remote within Spain)

We are looking for a customer-oriented service agent with a high level of Spanish and English. A customer service agent, or CSA, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSAs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

This position is for a temporary job (3 months) renewable in another 3 months, then 6 months, up to a year and we offer you an indefinite contract.

A little bit about us

Leadtech has been fostering and developing innovative digital businesses across several industries since 2009. It has since then expanded to a team of over 500 committed employees working all over Spain. We are thrilled to have more than 23 nationalities working together and very proud to see that our products and services are enjoyed by millions of users monthly around the globe. #LifeAtLeadtech

How will you make a difference

• Handling incoming emails
• Solving both routine problems and complex customer inquiries
• Complaint handling
• Use defined procedures for responding to our customers
• Report errors and improvements discovered in the website

Requirements

What will make you stand out from the crowd:

• Proven customer support experience or experience as a client service representative.
• Familiarity with CRM systems and practices.
• Client Orientation and Detail Orientation.
• High level of commitment to the project once enrolled.
• Autonomy to self organize your daily tasks.
• Proficient level of English and Spanish (written and spoken)
• Availability to work on weekends

Benefits

• Competitive salary
• 3 month temporary contract (renewable)
• 25 days of holidays + your birthday off
• Flexible vacation time (no blackout vacation days)
• 35-hour week for the full months of July and August (free afternoons!)
• Free coffee and snacks
• Free fresh fruit
• Permanent training
• Innovative approach to all internal processes and businesses
• Work with the latest technologies with extensive career progression opportunities.

Location

Our exceptional offices are in Barcelona's Blue Building, right on the city's seafront. Besides our stunning views, you'll enjoy perks such as free fruit, snacks, and coffee and will be able to take part in our game competitions.

We are an Equal Opportunity Employer and are committed to providing employees with a work environment free of discrimination and harassment.

The personal data you provide will be used solely to manage your candidacy for the purposes of this position. You can exercise your rights of access, rectification, or cancellation by sending a letter to Avenida Litoral, 12-14, 5ta planta, Barcelona 08005. Additionally, you can email us at protecciondedatos@LeadTech.com, including documentation proving your identity.