Billing Clerk

Job Summary

The Billing Clerk is responsible for customized invoice submission for large, complex commercial customer assignments. This includes submission in third party portals, customized spreadsheets, email, and some postal mailed invoices. This role should provide timely and accurate invoicing to our large commercial customers daily, monthly, quarterly, and yearly (per contract agreement terms). Responsible for monthly reconciliation reports via tracking sheets to ensure all invoices have been submitted within the billing month. 

Key Performance Indicators 

• Invoice issue percentage (monthly) timely and accurate

• Unprocessed billing volume due to data errors

• Days from service to invoice issuance

• Increased efficiencies via automating processes

Principal Duties and Responsibilities

• Perform all tasks related to processing special handling invoices for large, complex commercial customers

• Maintain third party billing portals 

• Communication with cross functional internal teams related to customer account status will be required

• Communication with various large commercial customers regarding account status 

• Maintain strong customer relationships through effective communication

• Perform and maintain account billing reconciliations for customers 

• Investigate and resolve any irregularities or inquiries timely and accurately

• Provide documentation to customers or cross functional teams requesting invoices, statements, etc.

• Maintain sensitive customer financial information and organized financial records, electronically

• Recommend improvements for invoicing processes

• Researches and resolves second and third level customer inquiries

• Develop key relationship with cross functional teams to mitigate invoicing errors

Required Experience

• Minimum 1 year experience in an offer environment performing data entry or other computer-based work required; prior experience with accounts payable/receivable or transaction based services preferred 

• Experience with third party portal billing preferred 

• Proficient Excel/Google Sheets experience

• Good judgment, strong decision making and problem solving skills

• Knowledge of transaction based services

• Communicate articulately and efficiently in both written and verbal forms

• Highly organized with strong attention to detail

• Accounting knowledge

Required Leadership Traits and Characteristics

• Strong communication and interpersonal skills

• Strong attention to detail and high level of accuracy

• Ability to maintain a high level of confidentiality and professionalism

• Excellent organizational skills

• Be able to work as a team and independently 

Formal Education, Qualifications or Training

• High School Diploma OR GED required