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Customer Support Representative

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Israel

Offer summary

Qualifications:

At least +2 years in customer support, High technical skills and adaptability, Professional experience with Adobe Lightroom, Excellent written and verbal communication.

Key responsabilities:

Onboard new customers to Imagen
Resolve customer issues independently

Imagen https://www.imagen-ai.com

51 - 200 Employees

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Job description

Description

We are looking for an exceptional Customer Support Representative to join our elite team. Your mission is to help photographers adapt and succeed with Imagen using Adobe photo editing software including Lightroom and Photoshop and Imagen experience.

If you want to be part of a category-building product that will improve the lives of photographers worldwide join us!

Responsibilities

Onboard new customers to Imagen.
Resolve issues for customers independently and with interface with Product and R&D teams.
Provide customer feedback internally to the Product and R&D teams.
Lead product demos.
Build strong relationships with our customers to understand their needs and ensure their success with Imagen.

Requirements

At least +2 years of experience as a Customer Support representative.
High technical skills and the ability to learn new technologies.
Professional photographer with previous experience with Adobe Lightroom Classic - Big Advantage.
Superb written and verbal communication skills.
Excellent English, both written and spoken - Must.
Experience in either: Spanish/German/French/Japanese/Korean/Portuguese language - Big Advantage.
Available to work a minimum of 4 shifts a week including weekends,12:00 pm- 10 pm PDT.