Match score not available

Intern, Product & Design

Remote:

Full Remote

Contract:

Internships

Salary:

38 - 38K yearly

Experience:

Entry-level / graduate

Work from:

United States

Offer summary

Qualifications:

Actively enrolled in a graduate degree program, Background in Social Sciences, HCI or related field, Familiarity with user-centered research, Exposure to qualitative and quantitative research methods.

Key responsabilities:

Create tests to validate product hypotheses
Communicate research findings across the organization

ITHAKA Education SME https://www.ithaka.org/

201 - 500 Employees

See all jobs

Job description

ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse, equitable, and inclusive workplace.

The Role

Evidence is one of our core organizational values, and is crucial in enabling us to utilize data to drive decisions. The Intern, User Researcher’s role is to support the planning and execution of a variety of hypothesis driven research activities. Working collaboratively with stakeholders and team members, you will help to generate research findings that bring new functions, features, and products to life. You will craft research approaches and analyses that inform the offerings on the JSTOR platform that make academic journals, books, documents, and images available to millions of learners around the world.

You will work as a directly embedded member of our JSTOR product teams on research targeted to the JSTOR platform and specifically developing Generative AI capabilities.

This internship spans a period of 12 weeks, beginning on June 2, 2025. To be considered for this opportunity, please ensure your application is submitted by the deadline of February 7, 2025.

Responsibilities

Create tests to validate various product hypotheses, utilizing a broad range of methods (including in-depth interview, survey, prototype testing, usability, observational, A/B, card sort, click test).
Work hand-in-hand with product teams, analysts, and fellow researchers to scope, prioritize, and execute research opportunities in a fast-paced changing environment.
Communicate research findings across the organization, leveraging a variety of communication strategies.

Experience and Skills

Actively enrolled in a graduate degree program
In the process of obtaining a bachelors or advanced degree in Social Sciences, HCI or related field.
Familiarity with user-centered research and evaluation.
Exposure to a varied set of qualitative and quantitative research methods including user interview, survey, prototype testing, A/B, and ethnography.
Conceptual understanding of when to use qualitative and quantitative data.
Familiarity with common online research and survey tools, such as Optimal Workshop, Qualtrics, and Ethnio.
Ability to facilitate research from planning to execution and communicating insights with a multidisciplinary audience.
Excellent problem-solving skills with the ability to analyze situations, identify existing or potential problems and recommend solutions.
Ability to learn quickly, work independently, and take personal initiative to complete tasks.

Work Authorization and Sponsorship

ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States.

Compensation and Benefits

At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The salary for this position is $20.00 per hour.

#LI-REMOTE #LI-JS1

Work for ITHAKA

We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.

We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.

Learn more about Working at ITHAKA.

Apply Now:

Although ITHAKA has physical offices in New York and Ann Arbor, Michigan, our employees are distributed across the continental United States. At this time, we’re not considering candidates who are unable to work and reside in the continental U.S.

Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at careers@ithaka.org. ITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at accommodations@ithaka.org.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law. We invite you to read our Equal Employment Opportunity and Affirmative Action Statement. ITHAKA cares about your privacy, learn more about our Applicant Privacy Notice.