ServiceNow Developer

NTT DATA's Client is seeking a skilled ServiceNow Developer with expertise in AIOps, IT Service Management (ITSM), Event Management Pipeline, and Big Panda integration. The ideal candidate will have a strong background in developing and implementing ServiceNow solutions that enhance IT operations and service delivery.

Key Responsibilities:
• Design, develop, and implement ServiceNow solutions, including custom applications, workflows, and integrations.
• Collaborate with IT and business stakeholders to gather requirements and translate them into technical specifications.
• Develop and maintain AIOps solutions within ServiceNow to enhance IT operations and automate incident response.
• Implement and manage ITSM processes, including Incident, Problem, Change, and Service Request Management.
• Configure and optimize the Event Management Pipeline to ensure efficient event correlation and incident management.
• Integrate Big Panda with ServiceNow to enhance event management and monitoring capabilities.
• Perform system administration tasks, including user management, access control, and system upgrades.
• Troubleshoot and resolve technical issues related to ServiceNow applications and integrations.
• Provide technical guidance and support to end-users and other team members.
• Stay up-to-date with the latest ServiceNow features, best practices, and industry trends.

Qualifications:
• Bachelors degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience as a ServiceNow Developer.
• Strong knowledge of ServiceNow platform capabilities and architecture.
• Experience with AIOps, ITSM, and Event Management Pipeline within ServiceNow.
• Proficiency in integrating Big Panda with ServiceNow.
• Solid understanding of ITIL processes and best practices.
• Strong programming skills in JavaScript, HTML, CSS, and other relevant languages.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are a plus


About NTT DATA: 
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is Hourly rate $50.00 to $55.00.  This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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