Operations Controller

Here at IMG we are pleased to announce that we are looking for a Operations Controller working Remotely or Hybrid working 37.5 hours a week with a competitive salary of £27,000 - £29,000 (Depending on Experience) on a 1 year fixed term contract. The Operations Controller is responsible for controlling the day-to-day operational transactions, ensuring that clients are billed appropriately for services carried out, and for producing and sharing relevant operational and financial data both internally and externally.

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®. 

The Operations Controller is responsible for controlling the day-to-day operational transactions, ensuring that clients are billed appropriately for services carried out, and for producing and sharing relevant operational and financial data both internally and externally. The Operations Controller assists with client or provider queries regarding data and payments and helps staff increase their adherence to protocols for tracking transactions.

This is a great opportunity for anyone who is looking to enhance their career in the insurance industry. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that.

What does a day in the life of a Operations Controller look like:

• Liaison in between Operations and Finance.
• Operations representative for Client queries regarding fees billing or case detail.
• Audit staff entry of reserves and cost lines to ensure timely documentation and financial accuracy.
• Oversees proforma invoicing and prefunding by clients.
• Responsible for validating case fees ensuring all activities performed by IMG are appropriately compensated for.
• Oversees all operational reporting (internal and external).
• Provide practical and technical support to the team.
• Reconciliation and oversight of credit card payments.
• Review large losses, ensure proper documentation, work with Finance to secure funding.
• Approve payments to providers.
• Liaison in between the organisation and providers regarding payments for services rendered to
• IMG customers.
• Oversee and support the financial aspects of recoveries.
• Review and monitor operational performance continually against agreed KPIs and SLAs.
• Escalate any unresolved departmental queries.
• Ensure close co-operation and efficient communication within the department and across the business.
• Represent the client and the company in a professional manner at all times.
• To manage escalations from any of the teams in the department.
• Responsible for managing own workload and any outstanding actions.
• Adhere to all internal processes and procedures at all times.
• Pro-actively communicating with all parties providing relevant information to:
  • Our clients.
  • Customers.
  • Any other teams / departments in-house that may be affected.

 
 What We`re Looking for: 

• Strong management of financials.
• Ability to develop, implement and assess performance metrics.
• Ability to inspire, on both an individual and team level, to ensure the continued enhancement of the team and its success.
• PC skills with a good knowledge of Microsoft packages, with working knowledge of MS Excel, Word and PowerPoint.
• A high degree of accuracy and attention to detail with excellent numerical skills.
• The ability to work well both independently and as part of a team.
• The ability to follow processes and efficiently collect data in a friendly and professional manner.
• Excellent written and verbal communication skills, as all correspondence is remote, and a large number of our insured are not English mother-tongue.
• The ability to use those communications skills to train individuals, or teams internally.
• A calm, diplomatic, open and professional approach, with the ability to handle enquiries from all parties, VIPs, insured personnel and underwriters alike.
• Minimum of 5 years of experience in a similar role.

 What do we offer: 

• Working from Home (Remote or Hybrid) 
• Competitive Salary of £27,000 - £29,000 (Depending on Experience)
• We promote internally as much as possible 
• Diverse workforce 
• Summer and Christmas Parties 
• Birthday Day Off 
• Bupa Dental Insurance 
• Healthshield Cash Plan
• 22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days (Pro rata)
• Surprise events for overachieving employees - such as tickets to Beyonce etc 
• Employee of the month/year awards 
• 2 volunteer days a year 

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.