Call Center Support Agent - Healthcare

This is a remote position.

• ​Agent 1: Monday to Wednesday, 1am to 5am California time (or 5pm to 9pm Manila time) | Saturday Sunday, 8am to 1pm California time (or 12am to 5am Manila time)
  
• Agent 2: Wednesday to Friday, 1am to 5am California time (or 5pm to 9pm Manila time) | Saturday Sunday, 1pm to 5pm California time (or 5am to 9am Manila time)
  

• Operate as a crucial backup to an AI-driven call system
  
• Ensure all patient messages are properly captured and stored for follow-up
  
• Adapt quickly to varying call volumes and system demands
  
• Maintain patient confidentiality and adhere to healthcare communication standards
  
• Monitor a web-based interface for alerts regarding AI system performance
  
• Handle incoming patient calls when the AI system requires human intervention
  
• Accurately capture and document patient messages and concerns
  
• Input detailed call notes into the provided software system
  
• Follow provided scripts to ensure consistent and professional communication
  
• Maintain a state of readiness during shift hours, even during periods of inactivity
  

Requirements

• Excellent verbal and written communication skills in English
  
• Comfortable using web-based interfaces and call handling software
  
• Strong attention to detail and accurate data entry skills
  
• Ability to remain alert and responsive during long shifts
  
• Basic understanding of healthcare terminology (preferred but not required)
  

Benefits

• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job
  
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