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Part-time Remote Admin & Customer Service Support

Remote:

Full Remote

Contract:

Part time

Work from:

South Africa

Offer summary

Qualifications:

Proven experience in customer service or administration, Proficiency in HubSpot CRM or similar tools, Strong communication skills with attention to detail, Familiarity with Google Workspace or Microsoft Office.

Key responsabilities:

Monitor and manage customer inquiries
Collaborate with sales, marketing, and operations teams

RecruitMyMom.co.za Human Resources, Staffing & Recruiting SME https://www.recruitmymom.co.za/

11 - 50 Employees

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Job description

This is a remote position.

A rapidly growing ICT company, specialising in hardware and software distribution to clients across varied sectors is seeking a detailed-oriented & proactive part-time, remote Admin & Customer Service Support independent contractor for about 2 - 3 hours a day, Monday - Friday.

Responsibilities:

Monitor and manage customer inquiries via email, Facebook Messenger, chat, or phone.
Engage with customers through phone, email, live chat, or other channels integrated into HubSpot CRM.
Use pre-written templates to respond to frequently asked questions, customising responses when necessary.
Update the FAQ section regularly with commonly asked questions, concerns, and solutions.
Assign emails and inquiries to the appropriate team members (e.g., sales-related queries to the sales department).
Follow up with team members on unresolved or overdue tickets.
Review HubSpot tickets regularly to ensure resolved issues are properly closed.
Collaborate closely with sales, marketing, and operations teams.
Schedule meetings, coordinate calendars, and set reminders.
Input, update, and organise data in spreadsheets and documents.
Sort and maintain digital files in cloud storage or shared drives.